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The objective of the Global Services Group (GSG) Control Management Governance team is to establish the Operational Risk and Controls strategy for GSG, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.

How will you make an impact in this role?

GSG Control Management is looking for a Director of Governance to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Director, GSG Control Governance will:

Implement the operational risk framework to enable effective risk management and decision making in GSG Help create GSG-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs Facilitate the understanding and use of the risk governance framework across GSG by devising training materials and regular communications Determine roles and responsibilities across ORM activities, including risk committees and communities of practice Support the day-to-day ORM activities in ensuring appropriate governance and oversight of ORM activities, working with the Enterprise functions Support execution plans for operational risk management within the business unit GSG, including GSG specific guidelines, project plans, etc. Support sharing insights, better practices, themes, etc. across the enterprise

Minimum Qualifications:

Experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understands critical operational risk management lifecycle activities Experience in at least one of the following in a supporting role: Translating operational risk strategy and appetite into execution guidelines; Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds; Implementing the operational risk governance frameworks; Creating, communicating and ensuring understanding and adherence to operational risk procedures and standards; Supporting the operational risk exam management processes Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively Excellent qualitative analytical skills Project management skills Excellent communication and interpersonal skills, with an ability to interact with senior GSG/tech counterparts Experience in process governance, establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards

Preferred Qualifications:

Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

ORMCM

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.