You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Service Management & Assurance (SMA) Director is a leadership role within Controllership, Finance. This position focuses on ensuring the integrity of financial data utilized for regulatory reporting, managing delivery of advanced analytics, and providing operational support to ensure financial systems are working as designed and required auditability & controls are maintained. This role is pivotal in ensuring financial accuracy, operational efficiency, and excellent service delivery within the organization. It demands a combination of technical expertise, strategic leadership, and a customer-centric approach. Below is a comprehensive job description for this role:

Key Responsibilities:

 

GL Assurance:

Oversee the integrity and accuracy of the Subledger data used for U.S. Regulatory Reporting and ensure compliance with regulatory requirements & policies Implement controls to prevent errors and ensure completeness Drive continuous improvements in Assurance processes to enhance efficiency and reduce risks Act as the point of contact for external and internal audits related to the GL Assurance function

 

Service Management:

Lead end-to-end operational support to ensure financial systems are working as designed Provide Level 1 support & collaborate with cross-functional teams to address gaps, resolve issues, and enhance customer satisfaction Optimize processes through automation, technology integration, and best practices Partner with Tech teams to ensure the reliability and performance of financial systems

 

Analytics

Oversee the design, development, and maintenance of interactive dashboards and reporting solutions Ensure dashboards deliver actionable insights by combining advanced analytics techniques (e.g., predictive, prescriptive) with intuitive visualizations Standardize data visualization and reporting templates for consistency and efficiency Collaborate with IT and data engineering teams to ensure seamless integration of dashboards with data platforms and systems

 

Leadership & Team Management:

Lead and mentor a team of FinTech professionals Foster a culture of accountability, continuous learning, and innovation Provide strategic direction and mentorship to team members

 

Strategy & Transformation:

Drive the development and implementation of strategies for financial assurance and service excellence Lead transformation initiatives, including system upgrades, and process reengineering Align the SMA functions with its broader financial and operational goals

 

Stakeholder Management:

Act as a liaison between finance, operations, and technology teams to ensure seamless collaboration Communicate effectively with senior leadership and other stakeholders on key performance metrics, risks, and improvement initiatives

 

Qualifications:

Bachelor’s degree in accounting, Finance, Business Administration, or related field (MBA or professional certifications like CPA/Chartered Accountant, or similar qualification, preferred) 10+ years of experience in financial operations, shared services, or service management roles Proven expertise in General Ledger management, financial controls, and compliance Strong leadership skills with experience managing global teams and large-scale operations Familiarity with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) and service management tools Excellent analytical, problem-solving, and communication skills

 

Key Competencies:

Strategic thinking and decision-making Strong understanding of financial regulations and standards (e.g., IFRS, GAAP) Prior Regulatory/Federal Reserve/SEC/External Reporting and banking/financial services experience strongly preferred Experience working in financial services or other highly regulated environment Ability to manage complex, cross-functional projects Change management and organizational transformation expertise

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.