At Freddie Mac, you will do important work to build a better housing finance system and you’ll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation.

Position Overview:

We’re looking for an accomplished strategic leader who excels at operational management, staff mentoring and development, and budget development, management and forecasting. Freddie Mac’s McLean corporate headquarters is home to a diverse population of more than 7,000 people that spans 33 acres with five buildings. Additionally, this position will define the approach to providing services for the five regional office locations.

If you have a proven background in corporate hospitality and amenities, then you will want to join our dynamic team. In this customer focused environment, you’ll have the opportunity to influence the future of the food, fitness, reprographics and mail room amenities here. You will lead the strategy and execution of the long-range goals for services. You will be responsible for a multi-million annual budget. Apply now and learn why Freddie Mac is #HomeToMore!

Our Impact:

Freddie Mac Corporate Services provides our employees a safe and comfortable working environment while providing an array of business services and amenities.

Your Impact:

Strategy, Budget Management and Reporting

Establish and assure adherence to budgets, forecasting, work plans and performance requirements

Manage complex project plans, from project case development and justification to after-action review

Demonstrate understanding of business requirements, issues and risks associated with services and systems

Ensure projects are on time and on budget

Responsible for the timely resolution of all issues impacting service delivery, whether technical, business or vendor related

Develop and maintain accurate reporting on vendor performance and customer satisfaction. 

Leadership and Team Development

Build and inspire a high-performing team that delivers on the strategic vision

Act as a role model for positive, forward-thinking attitudes

Ensure team is operating in the most effective manner and have the appropriate skills and capabilities to be successful

Motivate direct reports, provide constructive feedback and identify development opportunities

Establish operational objectives and work plans, delegating work appropriately

Drive continuous improvement through tools, technology, process and people

Management of Outsourced Services

Build and define overall outsourcing objectives for amenities: food service, fitness, mail and reprographics

Responsible for leading the RFP vendor selection and qualification process.

Provide oversight of supplier performance; monitor key performance indicators and address vendor performance issues

Partner with internal teams to identify and manage risk and associated mitigation plans

Build and maintain outsourcing/vendor oversight standards

Oversight of all purchase orders, invoices and anticipated vendor accruals and forecasts

Oversight and responsibility for applications and technology supporting all services

Relationship Management

Establish, maintain and improve amenity and business services programs, processes and policies to ensure alignment with the company strategies

Forge effective relationships to provide guidance and direction so deliverables align with customer quality expectations

Viewed as an advisor to leadership, negotiating change across direct area of responsibility, aligned with business needs.

Guide customers and business partners to translate their needs into actionable, practical solutions that align with corporate policy and objectives

Partner with peers in the Corporate Services department to develop future solutions and enhancements to programs and services

Qualifications

10+ years of experience in outsourced food service and amenity operations for a highly complex organization

8+ years of leadership, organization and management experience

5+ years of experience managing a multi-million-dollar annualized budget

Bachelor’s Degree or Certification in Hospitality-related field or equivalent expertise

Proven track record in general management, team leadership, business partner engagement, people/process development, strategic plans and execution

Executive presence with strong leadership attributes and written and verbal communication skills

Experience with Point-of-Sale System preferred

Keys to Success in this Role

Track record of inspiring change through leadership, communication and relationship management skills

Ability to nurture deep relationships and partnerships with internal and external business partners

Ability to confidently present a compelling case and build support for initiatives

Experience with developing service delivery models

Ability to develop a strategy and supporting tactical execution plan

Demonstrated ability to build and lead high performing teams

Demonstrated problem-solving and critical thinking skills

Advanced skills in Microsoft Excel, Word, and PowerPoint

Current Freddie Mac employees please apply through the internal career site.

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others.

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

CA Applicants:  Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.

Time-type:Full time

FLSA Status:Exempt

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.

This position has an annualized market-based salary range of $170,000 - $256,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.