As a Director – CRM, you will direct activities related to the design, development, and implementation of assigned platform(s) and manage multiple development teams supporting different applications. You will guide product owners and review different project requests, timeline and cost. While developing, distributing, supporting, enforcing, and integrating best practices and technology standards across the organization. You will also create functional strategies and specific objectives for the sub-function and develop budgets, policies and procedures to support the organization. You will coordinate enhancements and maintenance of information systems to ensure highly reliable and cost-effective operation.

Responsibilities:

Develop sustainable application strategy to ensure reliability, availability, scalability, and performance. Responsible for people management and driving a positive team culture that continually encourages creativity, ownership, and accountability. Partner with Global Process Owners to ensure technology strategies support defined and aligned business processes Partner with Global Process Owners to ensure technology strategies support defined and aligned business processes Lead strategic technological planning as it relates to applications and future state cloud-based systems to achieve organizational goals by prioritizing technology initiatives and coordinating the evaluation, development, deployment, and management of current and future application technologies with all stakeholders. Oversee managed services and functional application support activities ensuring timely resolution of open issues, accurate documentation, and service delivery focus.

Qualifications:

Bachelors Degree required; Masters Degree preferred in Computer Science, Information Systems, or related fields 10+ years experience in technical coordination, design, implementation, and management of enterprise applications (SaaS and On-Prem) 5+ years technical leadership experience for enterprise application technologies, SDLC, Agile Methodologies, Platform management and Vendor management 5+ years administrative experience including organization, planning, cost and benefit analysis, budgeting and project management, and evaluation Excellent communication and influencing skills, with demonstrated ability to work collaboratively and effectively with leadership teams, and with the ability to build coalitions across organization Strong knowledge of B2B sales processes preferred Experience with Microsoft Dynamics 365 preferred Strong knowledge of systems development life cycle methodologies, Agile methodologies, change control, change management, and project management Excellent critical thinking and problem-solving capability Strong customer service skills  Ability to travel 0-25% of the time

This role is hybrid based out of Pittsburgh, PA or Glenview, IL.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.  

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