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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let’s lead the way together

The Enterprise Digital Experiences Team Member (EDX) is responsible for the product management of American Express’ proprietary digital products – Amex Mobile App, Web, Identity, Digital Commerce & Customer Personalization.

As a team we are focused on driving engagement, satisfaction, and revenue, through a combination of best-in-class user experience and compelling features and functionality. We have a global remit and, with our partners across the company, we bring the best of American Express’ payment and related services to life through our digital experiences.

 

As Digital Channels try to keep pace with the evolving expectations of customers, we believe that Personalization will play a pivotal role in driving customer engagement and satisfaction by demonstrating that we ‘know our customers’. The Director, Product Management will lead the evolution of key Personalization products, accelerate growth and embed personalization across the Enterprise.  

 

The successful candidate will be a highly motivated self-starter who will bring thought leadership in developing capabilities and driving business outcomes, while taking a pragmatic approach to platform modernization. The individual must be a collaborative, culturally aware, who can effectively lead and mentor a team of Product Developers. The candidate should take a customer-centric approach to prioritization and be able to manage competing priorities of multiple customers.

 

 

Key Responsibilities:

-       Set the vision for Customer Personalization experiences in key channels, defining concrete goals and creating a path for the teams to achieve that vision.

-       Define the team’s plans in partnership with Data Science and Engineering globally, forging intimate collaboration to effectively drive business outcomes.

-       Lead a team of 4 Product Owners. Support your direct reports in helping them collaborate with Partners across the Enterprise to ensure scrum teams and backlog is aligned to business goals and priorities and is continuously delivering valuable capabilities.

-       Develop a Product Suite Roadmap based on business drivers, by understanding Enterprise goals across Digital Channels, Marketing, Servicing, Engineering, Data Science & Analytics and Product partners, with a perspective on machine learning and its role in the evolution of Customer Personalization

-       Partner with Engineering and Partner Product teams to continuously assess and improve the agile working practices of the team, reducing waste, improving efficiency and maximizing the delivery of value.

-       Continuously engage with partners to maintain product transparency, build trust and address concerns and challenges.

 

Qualifications:

-       5-6 years of experience developing digital products

-       Proven track record of launching digital experiences at scale across multiple channels that have grown to a large active user base.

-       Prior experience building Personalization capabilities for digital experiences is a plus.

-       Demonstrated understanding of basic User Experience and Design principles, creation of product roadmaps and agile product development methodology

-       Highly collaborative & influential leader with excellent communication skills and experience working effectively with peers.

-       Strong thought leadership in the digital product space

-       Innovative mindset – understanding technical nuances of the channel and core platforms.

-       Ability to interpret consumer insights and trends into actual features and functionality.

-       Passionate about digital product development with a strong interest in both basic Algorithm and API development, inside and outside of work

-       Confident self-starter, comfortable working across time zones

-       Master's Degree

 

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.