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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express Global Commercial Services (GCS) is dedicated to the success of businesses big and small with the vision to be essential to our customers’ businesses every day. As part of GCS, the Small Business Product Operations (SBPO) team sits within the Small Business Products & Blueprint (SBP&B) organization. The team supports the SBP&B strategy by executing key processes for product enablement, customer experience, controls, data governance, issue management, and audit, ICT and regulatory exam responses.

SBPO team is looking for a director to lead a diverse team of high-performing professionals focused on building a strong operational environment driven by robust controls & risk governance strategy.

Responsibilities:

The Director, Controls & Risk Governance will 

Provide strategic risk advice to business process owners when process changes are triggered, or new regulations apply. Actively be involved in change management initiatives to ensure adequate assessment of risks and compliance with existing policies & regulations. Compile best practices and learnings from historical processes changes and product launches, and leverage to support risk identification. Implement robust risk identification and mitigation strategies to effectively manage emerging risk themes. Develop a compelling monitoring and testing strategy and collaborates with key teams across the enterprise to implement the required monitoring/testing programs. Serve as a key point of contact to support internal audit requests, regulatory exams through close collaboration with other SBPO team members. Lead root cause analysis efforts, developing a systematic process to identify, analyze, and address the underlying causes of critical gaps & issues to prevent recurrence. Drive proactive risk identification and mitigation through thematic analysis and collaboration with business units, ensuring early detection of emerging risks. Facilitate risk awareness and education within business teams to enhance their ability to manage risks effectively.

Qualifications:

Have 7+ years of experience working in either an operational excellence, control, operations, audit, banking or risk role or other relevant experience  Drive results and be a team player with a strong collaborative orientation Experience working across/with product, risk and compliance functions and have a knowledgeable understanding of the various risks and regulatory obligations of American Express Must be highly organized and professional individual with an ability to demonstrate keen attention to detail, adaptability, flexibility, resourcefulness and efficiency Excellent project management experience, organization, and prioritization skills and a proven ability to manage cross-functional, large/complex initiatives Experience working in a highly collaborative, matrixed environment, developing relationships across organizational boundaries and influencing without direct authority Demonstrated leadership skills with proven ability to communicate effectively 

Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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