Job Title

Director Facilities Management

Job Description Summary

The Facilities Management Director will manage and direct activities for the delivery of workplace services, operations and asset planning, maintenance and repair for an expanded portfolio with accountability for the overall delivery of portfolio management, including engineering services, site services, energy management and environmental health & safety. Responsibilities also include MSA compliance, adherence to business plan, budgetary control, capital planning and oversight of the daily management and operational activities associated with the portfolio.

The primary objective of the position is to maximize the value of the client’s assets achieving the operational and financial goals and objectives by developing, implementing and executing an overall Strategic Plan for each property and the portfolio as a whole.

Job Description

Develop and successfully implement an overall account plan designed to enhance the value of the client's portfolio to operate each property at peak efficiency without sacrificing quality, provide superior and responsive tenant and/or occupant services and ensure compliance with all applicable life safety and crisis management rules and regulations, manage the client's assets in the most profitable and/or cost-effective manner and consistent with the management contract and account plan for each property and develop and maintain technical proficiency, industry knowledge and communication skills to provide timely information on all property-specific issues as well as keeping the client informed of important developments and trends in the property and facility management industry
Complete understanding of contract obligations by initiating audit & control systems to ensure statutory, policy and contractual commitments are satisfied, ensure customer focus within all areas of operational activities and develop financial plans and specific goals for cost control/reduction and ensure that these goals are met or exceeded, provide leadership and guidance, advice, coaching and direct support where required to deliver best practice selection, training, assessment and recognition/reward, and develop and maintain relationships with facility team leaders driving the operational and strategic goals  maintenance of effective relationships with key client contacts 

Ensure optimum staffing structures operate across the portfolio to balance coverage and performance needs with the delivery of service excellence and portfolio is staffed by appropriately skilled personnel and teams, taking direct responsibility for the appointment of qualified personnel and an effective succession plan 

Lead coordination, delivery and quality assurance of all C&W account services and adherence to the client’s real estate standards of performance and needs and assure integration, as applicable, across all service delivery work streams: facilities management, commercial management, project services, brokerage services and portfolio administration 

Provide leadership and guidance, advice, coaching and direct support where required to deliver best practice selection, training, assessment and recognition/reward, develop and maintain relationships with facility team leaders driving the operational and strategic goals and support effective business communications by providing advice and leadership while making a direct contribution during team meetings, client briefings and monthly reporting

Oversee and ensure the quality of all client reporting by standardizing systems and procedures that assure compliance with reporting standards, promote and adhere to all established policies and procedures relative to standard assignment deliverables, business conduct and integrity while ensuring on-going quality management of all C&W’s products and services and ensure that all matters/issues pertaining to human resources, legal and risk management are coordinated and resolved at the C&W levels
 

KEY COMPETENCIES

1. Communication Proficiency (oral and written)

2. Technical Proficiency

3. Problem Solving/Analysis

4. Customer Focus

5. Financial Management

6. Leadership

7. Relationship Management

8. Team Orientation

9. Vendor Management

10. Multi-Tasking

EDUCATION

• Bachelors degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration required

EXPERIENCE

Broad commercial real estate and financial background with relevant experience as portfolio/asset manager with expertise in all facets of facility/property operation and management, people management, vendor management, and capital planningProject/construction management experience desiredExperience with human resource and performance management processesExperience with critical system environments is preferredWorkplace services experience desiredCMMS/Work Order Management experience preferred

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $170,000.00 - $200,000.00

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without  regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”