Basic Function 

Wolters Kluwer is a global leader in professional information, software solutions, and services for the health, tax & accounting, governance, risk & compliance, and legal & regulatory sectors. Wolters Kluwer is headquartered in Alphen aan den Rijn, the Netherlands. The Company serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 22,000 people worldwide. Every day, our customers make critical decisions to help save lives, improve the way they do business, and build better judicial and regulatory systems.  

The GBCM Center of Expertise (“COE”) Internal Communications & Productions is responsible for developing and executing communication strategies and content that align with organizational goals. The COE creates high-quality materials, turnkey templates, and toolkits for employee engagement programs, HR, compliance, crisis communications, M&A and other routine and complex communication scenarios. ​It also includes preparing briefings for leadership presentations (internal/external) in close collaboration with other teams' part of the GBCM function. The team focuses on strategic content creation and the maintenance of communication assets to support key initiatives across the organization.​ 

Reporting to the EVP, Chief Brand & Communication Officer, the Director of COE Internal Communications and Productions will lead and manage the strategic and operational aspects of Wolters Kluwer’s internal communications. The Director will oversee a team of communication professionals and work closely with GBCM leadership team to ensure alignment with the organization’s goals. 

The role can be based either in USA or in Europe, preferably in one of the largest offices. The Director manages resources in multiple geographies (North America, Europe, APAC) to provide coverage across time zones. Additional requirements include but are not limited to good communication and interpersonal skills to establish strong relationships with cross-functional teams, an ability to quickly adapt to changes in business requirements, and a desire to learn new skills and areas of responsibility. 

Essential Duties and responsibilities 

Strategic Leadership: Lead the COE Internal Communications & Productions team in the design and execution of comprehensive communication strategies that align with the organization’s mission, vision, and goals. The main activities in scope are the following:  

Development a communication strategy and plan for all enterprise employee engagement and HR and compliance programs 

Authoring of all materials needed for enterprise, HR and compliance programs 

Champion content creation that may be adapted by divisional communication teams 

Development and maintenance of reusable templates and toolkits for the most common communications scenarios  

Development and maintenance of M&A, Crisis Comms, and complex change scenario toolkits and templates 

Presentation briefings / PPT refinement and production (in close collaboration with creative design team part of branding) 

Team Management: Lead, mentor, and develop a high-performing communications team, fostering a culture of innovation and excellence. 

Stakeholder Engagement: Build and maintain strong relationships with internal stakeholders, including GBCM Leadership Team, and other internal teams across the organization (finance, business services, HR). 

Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure the effectiveness of communication strategies and initiatives. 

Budget Management: Manage COE budget, ensuring efficient allocation of resources to achieve strategic objectives. 

Continuous Improvement: Stay abreast of industry trends and best practices, continuously improving processes and tools and proactively proposing effectiveness gains. 

Strategic Planning: Ability to develop and implement comprehensive communication strategies that align with organizational goals. 

Content Creation: Expertise in creating and overseeing the production of high-quality content for various communication channels. 

Digital Proficiency: Proficiency in using digital communication tools, social media platforms, and content management systems. 

Analytical Skills: Ability to analyze communication metrics and KPIs to measure effectiveness and inform strategy. 

Project Management: Strong project management skills, including planning, execution, and monitoring of communication initiatives. 

Interpersonal Skills: Excellent interpersonal and relationship-building skills to engage with stakeholders at all levels. 

Other Duties 

    Special projects as appropriate 

Job Qualifications 

Bachelor’s degree in communication, Public Relations, Marketing, or a related field required; advanced degree preferred. 

Minimum of 8-10 years of experience in communications or public relations, with at least 5 years in a leadership role 

Proven track record of developing and executing successful communication strategies 

Track record of managing and developing high-performing teams required 

Experience in transformation projects and change management a plus 

Exceptional English written and verbal communication skills 

Ability to work flexible hours  

Detail oriented approach to work; ability to maintain confidentiality; strong problem-solving skills 

Ability to work independently with minimal supervision while also functioning as an integral part of a team. 

Ability to handle multiple tasks in a fast-paced environment 

Willingness to take initiative and to follow through on assignments 

 Travel requirements 

Some travel might be required (approximately 25% of time) 

This is a hybrid role. Being in the office is required, at least a minimum of 8 days a month, and potentially more depending on activities.  

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job.  They are not intended to be an exhaustive list of all duties and responsibilities and requirements. 

Compensation: