Under general supervision, The Director of Medical Staff Services (DMSS) provides leadership, management, and daily operational oversight of the medical staff office. The DMSS serves as an essential link between senior management and the Medical Staff to enhance communication. The DMSS works collaboratively with the Chief of Staff, Medical Board, and additional medical leaders to plan, organize, and maintain the responsibilities and functions of the MSO to meet organizational goals while adhering to requirements set in place by regulatory and accrediting bodies

Education

Bachelor's degree (or combination of relevant education and experience) preferred.

Experience

Requires 5+ years progressive experience in Medical Staff management, credentialing, and privileging with a significant part of that serving as the primary point of contact for TJC surveys. 

Skills

Comprehensive working knowledge of medico-legal issues and laws, regulatory agency requirements and standards. Demonstrated effective and responsive interpersonal and management skills.Excellent communication skills – verbal and written High-degree of independent judgment, problem solving and decision-making abilities, flexibility, perseverance and fortitude.Daily problem solving and conflict resolution skills.

Licensures, Certifications

Certified Professional Medical Staff Management (CPMSM) by the National Association of Medical Staff Services ) preferred; Certified Professional Credentialing Specialist (CPCS) accepted 

Patient & Workplace Safety: 

Employee has knowledge and understanding of patient and workforce safety as it relates to job duties. 

Patient Population: 

Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable. 

Principal Duties and Responsibilities

Plans, formulates and recommends policies, procedures, programs and other strategies that will further the objectives and requirements of the Medical Staff organization (i.e., takes initiative in planning and formulating strategies and plans.  Coordinates and maintains Medical Staff Organization “governance documents” such as medical staff bylaws, rules and regulations, related documents and policies and procedures of the MSO.   Assures there is review of existing policies and governance documents on a regular basis and recommends changes as appropriate.  Coordinates implementation of all approved programs, projects, and major activities of the Medical Staff organization.  Administers the centralized credentialing and privileging process for new applicants, initial appointment, professional practice evaluation, [provisional reviews and] ongoing professional practice evaluation, and reappointment[s] to the Medical Staff, in addition to related membership and clinical privileges matters in between appointment periods.    Administers the same for Allied Health Professional Staff credentialed through the Medical Staff process.    Identifies and troubleshoots complex credentialing issues.Educates and directs Medical Staff officers, Department Chairmen, Committee Chairmen and members and other health care professionals in the development of mechanisms to assess physician and AHP performance, identify potential risks and take disciplinary action when appropriate.  Protects the Medical Staff and hospital from liability resulting from failure to monitor adequately and to evaluate the level of care rendered and to ensure that due process rights have been afforded when applicable. Carries out specific tasks assigned by the Medical Board and/or Chief of Staff or Senior Management.  Oversees the planning, implementation, execution, and evaluation of special projects. 

Additional responsibilities include:

Environmental surveillance; Monitors Communication;Practitioner database;Meeting coordination/management;Practitioner competency systems;Audit activities;Administrative responsibility for Medical Staff Office personnel;Fiscal responsibility for the Medical Staff Office, including hospital cost center budget plus independent Medical Staff organization funds.

All roles must demonstrate GBMC Values:

Respect

I will treat everyone with courtesy. I will foster a healing environment.

Treats others with fairness, kindness, and respect for personal dignity and privacyListens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

Meets and/or exceeds customer expectationsActively pursues learning and self-developmentPays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

Sets a positive, professional example for othersTakes ownership of problems and does what is needed to solve themAppropriately plans and utilizes required resources for various job dutiesReports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

Works cooperatively and collaboratively with others for the success of the teamAddresses and resolves conflict in a positive waySeeks out the ideas of others to reach the best solutionsAcknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

Demonstrates honesty, integrity and good judgmentRespects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

Embraces change and improvement in the work environmentContinuously seeks to improve the quality of products/servicesDisplays flexibility in dealing with new situations or obstaclesAchieves results on time by focusing on priorities and manages time efficiently

Pay Range

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

COVID-19 Vaccination

All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.