Pay Range:

$105,654.00 - $174,330.00Supervisory Organization:AVP Payment Systems and Statistical Reporting

Country:

United States of America

Address:

1401 PACIFIC AVE

City:

DALLAS, TX 75202

FLSA:

Exempt

Professionals:

01 - Official Administrator (EEO-4-United States of America), 1B - Managers and Directors (EEO-SubCategory)

General Summary:

This role is responsible for providing strategic direction, guidance, and oversight for the daily operations and continuous advancement of the renowned DART GoPass® Payment and Mobility App team under the Payment Systems and Statistical Reporting section in Finance. Lead product development roadmap to continuously deploy state-of-the-art features to improve transit riders' experience. Direct business plan development and oversee an effective business development pipeline in the North American market, generating opportunities for DART to extend the GoPass® App to prospective partners in the public and private sectors. Built strategic partnerships with internal and external stakeholders and maintained positive relationships in expanding GoPass® App adoptions. Directs the daily operations functions, including the ongoing monitoring of the App performance, user and customer support processes, vendor management, business development activities, market research and new partnership Interlocal Agreement development, new agency partner onboarding, and financial budgeting and revenue analysis. Support the development of DART's unified fare payment system roadmap with the revenue systems department in alignment with DART's strategic plan.

Essential Duties and Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provides strategic direction, guidance, and oversight for the daily operations and continuous advancement of the renowned DART GoPass® Payment and Mobility App Performs. Leads product development roadmap to continuously deploy state-of-the-art system features to improve transit riders' experience.Directs business plan development and oversees an effective business development pipeline in the North American market, generating opportunities for DART to extend the GoPass® App to prospective partners in the public and private sectors.Builds strategic partnerships with internal and external stakeholders and maintains positive relationships in expanding GoPass® App adoptions.Directs the daily operations functions, including the ongoing monitoring of the App performance, user and customer support processes, vendor management, business development activities, market research and new partnership Interlocal Agreement development, new agency partner onboarding, and financial budgeting and revenue analysis.Supports the development of DART's fare payment system roadmap with the revenue systems department, which is in alignment with DART's strategic plan.Lead, mentor, and manage a team of professional staff. Interviews, selects, develops, evaluates, counsels, and, if necessary, terminates subordinate personnel.Develops section budget and submits for approval. Monitors budget for variances.Maintains confidentiality of credentials, documents, proprietary system design, and trade secrets.Performs other related duties as assigned.

MINIMUM KNOWLEDGE SKILLS AND ABILITIES REQUIRED:

Note: An equivalent combination of related education and experience may be substituted for the below stated minimums, excluding High School Diploma, GED, Licenses, or Certifications.

Bachelor's degree from an accredited college or university in Computer Science, Engineering, Finance, Business Administration, Marketing, or a related field.Five (5) years of progressively responsible experience in product development and technology commercialization in digital payment, mobile App development, and project management experience in business and technology solution implementation, including experience managing a professional staff.Current Certified Scrum Product Owner certificate.Proficiency in PC software applications, including Microsoft Office, database, or other related software applications.Pass a physical (medical) examination that includes a drug screen to operate DART non-revenue vehicles.Strategic thinker with a customer-centric mindset. High level of analytical ability to find solutions to difficult and complex interpersonal, technical, financial, legal, and/or administrative problems.Knowledge of budget development/analysis and operational cost factors.Knowledgeable and skilled in working with data and detailed technical information, including strategic planning, market research, and business process improvement.Ability to travel to meet with partners and potential partners across North America as required.Ability to build strategic partnerships with internal and external stakeholders and build trust and rapport to achieve shared goals. Ability to demonstrate a fiduciary responsibility to the department and make financial decisions. Ability to collaborate effectively with technical and non-technical stakeholders. Ability to facilitate meetings and present complex information in a professional setting.Ability to use time effectively and efficiently, concentrate efforts on the more critical priorities, and tend to a broad range of activities.Ability to learn new skills, technical details, and industry-specific information quickly.Ability to be dedicated to meeting the expectations and requirements of internal and external customers; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Ability to blend people into teams when needed. Creates strong morale and spirit in their team. Fosters open dialogue. Defines success in terms of the whole team. Creates a feeling of belonging in the team. Ability to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect. Ability to marshal resources to get things done, use resources effectively and efficiently, and orchestrate multiple activities simultaneously to accomplish a goal. Ability to use rigorous logic and methods to solve complex problems with effective solutions; can see hidden problems. Ability to quickly develop technical understanding; is good at learning new industry, company, or technical knowledge. Ability to accurately scope out the length and difficulty of tasks and projects. Sets objectives and goals. Break down work into the process steps. Develop schedules and task/people assignments. Anticipates and adjusts for problems and roadblocks. Measures performance against goals. Evaluates results. Ability to read a situation quickly. Good at focused listening. Can effectively negotiate complex agreements and settle disputes equitably. Can find common ground and get cooperation with minimum noise.

WORKING CONDITIONS:

Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.

DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M/F/D/V

Open until qualified applicants are identified.