As the nation's largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than $30 billion in managed assets. Our work has an economic impact as we support our members' financial goals. We are unapologetic about being devoted to our members and the communities we serve. Our business is guided by our people helping people philosophy – which includes our team members. BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve. While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter. There's never been a better time to work for BECU. To learn more visit becu.org/careers. **PAY RANGE** The Target Pay Range for this position is $142,800.00-$174,400.00 annually. The full Pay Range is $111,000.00 - $206,200.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. **BENEFITS** Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here . **IMPACT YOU’LL MAKE** **:** As the Director of Mortgage Sales - Member Direct at BECU, you’ll be a pivotal leader in transforming how we serve our members through innovative mortgage solutions. You will guide multiple sales teams in both telephone and online channels, directly impacting our growth objectives. Your leadership will inspire loan officers and pre-qualification specialists, ensuring our virtual mortgage channels thrive while delivering exceptional member experiences. You’ll organize workflows and design processes that elevate quality, compliance, and overall efficiency, making a lasting difference in our mortgage sales strategy. **WHAT YOU’LL DO** **:** + **Drive Sales Strategy:** You will develop and execute BECU’s mortgage sales plans, both internally and externally, to achieve ambitious growth targets while enhancing member satisfaction. + **Lead Sales Management:** You’ll design and coordinate the sales management processes for the Member Direct mortgage group, ensuring a seamless experience that balances production with quality and compliance. + **Engage Members Effectively:** You will plan and execute outbound outreach programs for current BECU members, creating opportunities that resonate with their needs and enhance their mortgage experience. + **Build and Inspire Your Team:** You’ll recruit, manage, and nurture a talented team of sales professionals, fostering an environment where they can thrive in originating and pre-qualifying mortgage loans. + **Coach for Success:** You will provide ongoing coaching and training to your team, conducting regular performance evaluations to encourage growth and high performance. + **Enhance Product Knowledge:** You’ll maintain an expert level of knowledge about all mortgage products and programs, ensuring your team is well-equipped to serve our members. + **Ensure Compliance and Quality:** You will oversee adherence to internal policies and regulatory standards, designing processes that optimize mortgage sales and improve member experiences. + **Monitor Performance Metrics:** You’ll prepare and analyze reports to monitor sales activities, providing insights that drive continuous improvement. + **Collaborate with Leadership:** You will partner with senior leadership to develop yearly operating plan projections, aligning strategies for maximum impact. + **Cultivate Internal Partnerships:** You’ll build productive relationships within the organization to increase mortgage referrals, enhance member experiences, and grow cross-sell opportunities. + **Embrace Additional Responsibilities:** You’ll be open to taking on extra duties as needed, contributing to the overall success of the team and organization. This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered. **WHAT YOU’LL GAIN** **:** + **Leadership Experience:** Opportunities to lead and shape a dynamic sales team while driving significant results. + **Impactful Work:** The chance to make a lasting difference in the lives of our members through innovative mortgage solutions. + **Collaborative Environment:** A culture that promotes teamwork and values your insights and contributions. **QUALIFICATIONS** **:** **Minimum Qualifications:** + Bachelor’s degree in business administration required, or equivalent education or work experience. + Minimum eight years of experience in mortgage originations/mortgage sales. + Minimum eight years of experience leading mortgage sales teams. + Experience with Washington State real estate market. + Compliance with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO). **Desired Qualifications:** + Seven years of experience at top tier, financial services/institutions. + Experience in mortgage loan production/processing (including conventional, FHA and VA products). + Proficient verbal and written skills required to effectively communicate. + Highly developed mortgage sales, business development and relationship management skills including to internal partners, realtors and other referral partners. + Effective leadership and negotiation skills. + Thorough knowledge of Mortgage products and services, state and federal laws and regulations, and federal and state reporting requirements. + Thorough knowledge of sales channels including branch, call center, online and realtors, required. **JOIN THE JOURNEY** **:** Ready to make an indelible impact? Eager to be part of a collaborative and innovative team where your ideas and contributions don’t just fill a role but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU. Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney **EEO Statement:** BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. **Job Alerts:** If you would like to be kept informed of new potential opportunities, click here (https://becu.wd1.myworkdayjobs.com/en-US/External/jobAlerts) . You will be asked to create an account if you do not already have one. From our very beginning, BECU has been about people helping people. As a financial services cooperative, our purpose has and always will be the same: we work together to best serve our members and improve the financial well-being of our community. More than 80 years and one million members later, we're still rooted in our values, practices and mission - and even more passionate about our future. As one of the nation's leading credit unions, we're not driven by profit. We're owned by our members and their interests are at the core of everything we do. Now we're growing faster than ever before--but we'll never forget our roots. To continue doing right by our members, we believe we must first do right by our people. Here, you'll receive the resources and support you need to learn, grow and build a meaningful career. Because we know it's our people who make us special.