Job Title: Director of AIML/Data Annotation Services Job Description Reporting to: Global Head of Trust & Safety **Role Description** The Director of AIML/Data Annotation services will oversee the strategic and operational aspects of data labeling and annotation processes critical to AI/ML model development. This role combines technical expertise, leadership skills, sales enablement and a strong understanding of AI/ML workflows to ensure high-quality data annotations, scalability, and efficiency in the data pipeline. **Key Responsibilities** + Develop and implement a comprehensive strategy for scalable and efficient data annotation processes + Collaborate with AI/ML teams to define data requirements and ensure alignment with model development objectives + Drive innovation in annotation tools, workflows, and quality control practices + Oversee the end-to-end data annotation lifecycle, including data sourcing, labeling, quality assurance, and delivery to create a robust global implementation playbook + Work closely with a team of operational leaders for data annotators, quality analysts, and third-party vendors to meet project timelines and quality benchmarks + Optimize workflows to improve annotation speed, accuracy, and cost-efficiency + Evaluate, implement, and maintain annotation tools and platforms to streamline operations + Collaborate with the engineering team to develop automation solutions, such as active learning and AI-assisted labeling and global WFM tools for project-based delivery + Stay updated on advancements in AI/ML and data annotation technologies to ensure the team uses state-of-the-art practices + Implement a comprehensive sales enablement strategy for AIML/data annotation services + Collaborate with sales leadership to identify gaps in the sales process and create targeted initiatives to address them + Achieve key metrics and KPIs to measuring the effectiveness of sales enablement programs and drive continuous improvement + Design and deliver sales training programs, including onboarding for new hires, ongoing training for existing staff, and specialized training for new products or market segments + Continuously evaluate new methods and technologies that could benefit the sales team + Develop and manage a repository of sales enablement content, including playbooks, sales scripts, presentations, case studies, and competitive information + Develop relationship with account leaders and sales leads of top accounts in regions to track new sales opportunities + Work closely with marketing and product teams to ensure content is up-to-date, relevant, and aligned with the sales strategy + Customize content for different sales channels, customer segments, and stages of the sales cycle + Act as a liaison between sales, marketing, product management, and other departments to ensure alignment and support for sales initiatives + Facilitate regular communication and feedback loops between the sales & T&S practice teams and other key stakeholders + Provide regular reports and insights to T&S practice leadership on the progress and impact of sales enablement efforts **Candidate Profile** + At least 15 years of work experience and functional expertise gained through professional qualification or extensive work experience + Up to 5 years of experience working in AIML/Data Annotation operational leadership role is desirable + Familiarity with specific domains such as NLP, computer vision, or speech processing + Ability to develop long-term strategies that align with the organization’s objectives + Strong leadership skills to guide, inspire, and develop a pool of Trust & Safety salespeople + Ability to work effectively across functions and build strong relationships with key stakeholders + Excellent written and verbal communication skills to convey complex information clearly and persuasively + Flexibility to adapt to changing business needs and priorities + Focus on achieving measurable results and driving continuous improvement Location: USA, PA, Work-at-Home Language Requirements: Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. 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