The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

PRIMARY PURPOSE:

It is the primary responsibility of the Director International Marketing to expedite processes, use appropriate judgment and make decisions to execute casino customer requests.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Determine and evaluate customers’ casino activity to provide corresponding incentives and has authorization to approve limited amount of allowance (rooms, food, beverage, events tickets

Maintain and develop property’s customer base to support increasing the customer development efforts

Manage customers’ reservations by using OPERA & PATRON management systems

Make critical business decisions regarding customer allowances, and comps

Assist in managing customers to profitable levels

Work in conjunction with Casino Marketing, Marketing Executives and property personnel to assist and facilitate in-house casino customers

Attend special event functions when appropriate to promote marketing efforts and greet customers

Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies

Resolve customer disputes and complaints to the satisfaction of the customer and the company

Comply with local laws, Title 31 and attend all mandatory compliance and training sessions

MINIMUM REQUIREMENTS:

Bachelor’s degree or equivalent

Three (3) years of prior casino marketing experience

PREFERRED:

Able to work in the fast pace environment

Able to work as a team with co-workers

Demonstrates excellent customer service skills

Demonstrates savvy interpersonal skills to effectively communicate with all business contacts

Shows flexibility in working a variety of shifts

Demonstrates and maintains a professional, neat and well-groomed appearance adhering to MGM Resorts International Marketing standards

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentally

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

Free meals in our employee dining room

Free parking on and off shift

Healthcare, financial, and time off benefits

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

FULL JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11889

Are you ready to JOIN THE SHOW? Apply today!