The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
PRIMARY PURPOSE:
It is the primary responsibility of the Director International Marketing to expedite processes, use appropriate judgment and make decisions to execute casino customer requests.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Determine and evaluate customers’ casino activity to provide corresponding incentives and has authorization to approve limited amount of allowance (rooms, food, beverage, events tickets
Maintain and develop property’s customer base to support increasing the customer development efforts
Manage customers’ reservations by using OPERA & PATRON management systems
Make critical business decisions regarding customer allowances, and comps
Assist in managing customers to profitable levels
Work in conjunction with Casino Marketing, Marketing Executives and property personnel to assist and facilitate in-house casino customers
Attend special event functions when appropriate to promote marketing efforts and greet customers
Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies
Resolve customer disputes and complaints to the satisfaction of the customer and the company
Comply with local laws, Title 31 and attend all mandatory compliance and training sessions
MINIMUM REQUIREMENTS:
Bachelor’s degree or equivalent
Three (3) years of prior casino marketing experience
PREFERRED:
Able to work in the fast pace environment
Able to work as a team with co-workers
Demonstrates excellent customer service skills
Demonstrates savvy interpersonal skills to effectively communicate with all business contacts
Shows flexibility in working a variety of shifts
Demonstrates and maintains a professional, neat and well-groomed appearance adhering to MGM Resorts International Marketing standards
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Healthcare, financial, and time off benefits
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
FULL JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11889
Are you ready to JOIN THE SHOW? Apply today!