Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
OverviewThe Director of Banquets effectively monitors the daily operations of the Banquet Department. Including providing support and guidance to fellow banquet personnel to ensure a successful and effective operation ending in a positive guest experience.
Responsibilities Select, train, supervise, and develop associates in the Banquet Department.Plan and organize the hourly/daily events & functions of the Banquet Personnel to maximize efficiency and accuracy.Check schedule on a daily basis to ensure that adequate coverage & wage cost control are maintained in line with budget.Consistently tour the department areas to ensure that all equipment is maintained in a clean & safe manner.Responsible for the development and implementation of a training plan to ensure a high quality presentation and level of customer service within the banquet service/function service staffs.Ensure proper & timely processing of all paperwork, both internal & external.Handle Guests requests, compliments and adverse comments appropriately.Maintains close communications and works cooperatively with Executive Chef and Catering Department for all functions.Perform other related duties as assigned or requested by General Manager. Qualifications Working Knowledge of Food & Beverage Service Required.Considerable expert knowledge of banquet set-ups, policies and procedures.Strong organizational skills, able to multi-task, and coordinate all aspects of an eventHigh energy, detail oriented and computer skills.Excellent Verbal and written communication skills requiredMust have flexible schedule.Must have Two to Three Years of Banquet Service ManagemeHighgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.