Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions. The Director of Business Operations is responsible for leading and managing Amergis' field offices. The position works directly with the Business Development and Recruiting teams, and partners with the Field Support Group and Clinical teams to manage the acquisition, growth, and retention of long-term customer relationships. The Director of Business Operations is responsible for talent and performance management, quality control, and measurable progress towards Maxim’s goals for continuous improvement and teamwork. The Director of Business Operations identifies and drives growth opportunities while managing the performance of all team members. The Director of Business Operations is accountable to federal, state, local programs and contracts, accrediting bodies and Amergis requirements. The Director of Business Operations must meet specific state requirements to fulfill Administrator responsibilities, and if not a Registered Nurse, a qualified clinical manager must be appointed to oversee the clinical management of the office. Essential Duties and Responsibilities: + Creates a culture which fosters a positive experience for caregivers, field staff and team members + Responsible for customer service and satisfaction as it relates to both the customer and referring entities + Communicates and models the company’s purpose, mission, and guiding principles + Maintains key, high level civic relationships in the community to allow visibility into the future of the business + Responsible for developing business plans that lead to the achievement of business goals and financial targets + Oversees, guides, directs, and manages the execution of market performance by defining both short term and long term vision + Maintains business development and leadership pipelines + Partners with National Sales to pursue large accounts + Balances project work with sustainable business + Manages consistency in the business development process + Promotes company policy, procedure, and strong business ethics including compliance with federal, state, and local laws + Partners with Clinical and Field Support leaders to achieve expected business results and company established Key Performance Indicators (KPIs) + Oversees creation and execution of recruiting strategy for all business lines + Responsible for the hiring and the development of team members including strategies for performance management, encouraging ownership of job responsibilities, driving accountability, defining career paths, cultivating growth and interest in Amergis Healthcare Group and increasing employee retention + Manages the execution of daily Red Zone meetings + Responsible for the development, maintenance and execution of Plan of Corrections, Root Cause Analysis and Quality Improvement initiatives in accordance with Amergis Healthcare Group policy + Collaborates with departments at headquarters including but not limited to, Compliance, Legal, Government Relations, Clinical, Human Resources, Finance, Marketing, Communications, and National Sales + Responsible for overseeing completion of all required activity tracking, reports, and corrective action plans + Manages the oversight of and may participate in on-call responsibilities. Ensures qualified individuals are available during and after business hours to provide support to caregivers, current patients, new patients, or referral sources requesting services. + Serves as a member of the Governing Body and Professional Advisory Board + Accountable to federal, state, local programs and contracts, accrediting bodies and Maxim requirements + May serve as the Administrator as required by state regulation + Performs other duties as assigned Minimum Requirements: + Undergraduate degree preferred in Business, Marketing, Management, Communications, Healthcare Administration; or licensed RN + Minimum of two years business development experience in healthcare preferred or other relevant business development experience + Minimum of one year supervisory or administrative experience preferred in home healthcare or related healthcare programs + Must meet all federal, state, and local requirements + Knowledge of homecare requirements and third-party reimbursement + Ability to effectively elicit from and provide information to all team members, caregivers and clients using strong communication skills + Proficiency with computers, including Microsoft Office At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits: Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical), Health Advocate Employee Assistance Program, Health Savings Account , 401(k), 401(k) Company Match, Profit Sharing, Short Term Disability, Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death and Dismemberment Insurance, Voluntary Life and Accidental Death and Dismemberment Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Accident Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance, Pet Insurance, MilkStork, Transportation Benefit, Educational Assistance Program, College Partnership Program, Paid Time Off/Company Holidays *Benefit eligibility is dependent on employment status. Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. This posting will remain active on job boards for 5 days from date of posting unless there is a good faith basis to extend the posting date. Please note that this pay range represents a good faith estimate of the compensation that will be offered for this position based on the circumstances. The actual pay offered to a successful candidate will take into account a wide range of factors, including but not limited to location, experience, and other variable factors. "Pursuant to the San Francisco Fair Chance Initiative, Amergis will consider for employment qualified applicants with arrest and conviction records"