Job Description:

The Role

The Director of Campus Engagement supports designing & delivering best in class programs to increase student engagement. The role works within a cross-functional, customer-focused team that is dedicated to serving higher education organizations and supporting their students by providing financial education, resources and digital tools. The senior manager supports relationships with clients, addressing any questions or concerns, and shares feedback with business partners.

This is a tremendous opportunity to work collaboratively, support in developing strategies and deliver effective multi-channel programs that lead to utilization of the offering, while meeting the goals of both the client and Fidelity! Approximately 35% travel is required.

This job is fully remote and ideal for candidates within commuting distance to Northeastern US with a preference of MA, RI and NH.

The Expertise and Skills You BringBachelor's Degree with FINRA series 7 and 63 licenses required within 90 days of hire12 + years experience in communications and/or financial services preferredOrganization, attention to detail, problem-solving skillsConsistent record of combining executive presence and a strategic business perspectiveAnalyzes sophisticated issues, synthesize key points, and effectively communicate information appropriate for executive business decision-makingA resourceful communicator practiced in creating executive-ready materials and messaging across all mediums; email, phone, in-person, video conference, etc.Great at building and maintaining healthy relationships with clients/leaders at all levels of the organizationAnalyzes complex problems culminating in the build and delivery of quality solutionsConsistently recognized for your personal initiative, timeliness, follow through, and ability to implementHandles the creation and deployment of communications related to the student offering and associated Fidelity products and servicesEnsures regulatory mailings are set up and distributed in adherence with FINRA and DOL requirementsUncovers plan-level opportunities by reviewing data from various internal sources and turning those data points into a cohesive story with clear actionable stepsLiaises between our marketing team and the client to ensure our marketing campaigns are understood and agreed to prior to distributionEnsures strong client satisfaction through the seamless execution of effective communications strategies based upon client needs and goalsRecommends and responds to client inquiries quickly with answers that go beyond the stated needParticipates in or leads client meetings to review communication requirements, deliverables, negotiate deadlines, and review budget implicationsMeasures and reports successes/opportunities based on the results of our communicationsEstimates cost of projects and bill for our services (when applicable) along with managing invoices and other payments for events/activitiesResearches in and out of category at the individual campus level to ensure a deep knowledge of the uniqueness of each campus and how to show up in a meaningful way with engagement strategies on campusProvides onsite support of student programming as neededCollaborates with team members on ideation, development and execution of on campus programing to increase student engagement, drive acquisition, and deepen relationships with key contacts at the UniversitySupports sales and relationship management team members on client needs such as invoicing, budget tracking, out of home production event and traveling planningThe Team

TEM ( Tax -Exempt Market) provides retirement plan services to benefits leaders and their employees at not-for-profit organizations (i.e., healthcare systems, colleges & universities). Our dedicated business unit includes client-facing associates (i.e., relationship managers, communications consultants, financial planners), an analytics team and product developers.

Certifications:Series 07 - FINRA, Series 63 - FINRA

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.