Effectively monitors the daily operations of the Food and Beverage Banquet department, including private, club, and member events. Provides support and guidance to all banquet and catering personnel to ensure a successful and effective operation ending in a positive guest experience.

Essential Duties:

Reviews all Banquet Event Orders on a daily basis to determine staffing levels, location set-up, related supplies and decorating materials.
  Ensures events are set up on time, the quality of the product and level of service delivered.
  Maintains and improves on an ongoing basis the presentation of all events at the facility.
  Processes banquet checks and related documents in accordance with established accounting policies and procedures to include recording events on the POS system.
  Responsible for maintaining inventory, storage areas, and preparation of inventory reports as well as preparation of proposals for significant expenditures such as new theme parties, equipment, etc.
  Provides input on menu design and revisions.
  Monitors overall convention/banquet areas for cleanliness and any maintenance issues. Works with housekeeping and engineering on any areas in need of attention.
  Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
  Manages department members that may include, but is not limited to: Assistant Banquet Manager, Banquet Bartender, Banquet Captain, Banquet Chef, Banquet Server, Catering Coordinator.
  Assures that effective orientation and training are given to each new associate. Develops ongoing training programs and test for comprehension.
  Monitors business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
  Responsible for implementing and maintaining excellent service to achieve guest satisfaction.
  Communicates any changes or new policies and procedures to the department.
  Conducts staff meetings with subordinates.
  Regular and reliable attendance.
  Incorporates safe work practices in job performance. 

Education/Experience:

Bachelor’s degree (BA) and or one to two years related experience and/or training; or equivalent combination of education and experience. Experience managing personnel. 

Physical Demands:

Frequently stands, walks, uses hands, reaches with hands and arms, climbs, balances, talks, and hears. Regularly sits. Occasionally stoops, kneels, crouches or crawls, tastes or smells. Frequently lifts 10 pounds; regularly lifts 25 pounds; and occasionally lifts up to 100 pounds. 

Environment/Noise: Revised 07/12

Occasionally works in extreme cold or heat (non-weather), wet or humid conditions (non-weather). May risk electrical shock and come into contact with toxic or caustic chemicals. Occasionally works near moving mechanical parts and in high, precarious places. Regularly works in outdoor weather conditions. Noise level is moderate. 

Certificates/Licenses:

Driver’s License may be required. Alcohol Service Training, Food safety and applicable sanitation training. 

Job Knowledge, Skill, and Ability Preferences:

Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
  Knowledge of software applications such as Microsoft Word, Excel, and POS system 

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.