Director of Catering & Conference Services
Rosewood Hotels and Resorts
Job Description Responsible for strategic direction, management and top-line revenues for the Catering & Conference Services Department. Responsible for working directly with the respective Operations Teams in creating clear and credible vision for the department. Understands customer mix and aligns human resources, structures and systems to achieve strategic goals and maximize revenues. Ensuring delivery of exceptional events in line with Brand standards.
ESSENTIAL DUTIES & RESPONSIBILITIES: • Responsible for achieving the Annual Catering Budget as assigned. • Day to day supervision of the Catering and Conference Services function, including maintaining and monitoring the accuracy and effectiveness of all communications. These include but are not limited to: Menu and Event proposals, Contracts, Banquet Event Orders, Catering Resumes and Daily Event Reports. • Disseminates all group and catering markets/bookings based upon experience and depth of contact base to benefit the Catering Department and Ownership. • Actively prospect, handle inquires, develop new business, and maintain a portfolio of accounts to support exceeding Catering revenue targets/goals. Finalize the requirements of personally produced bookings and ensuring communication with all departments to ensure a successful event/program. • Coordinate with internal and external stakeholders to ensure smooth planning and execution of events. • Responsible for implementation and adherence to all departmental policies and manuals, as related to the Catering Department for implementation in the field, while ensuring compliance to the same for consistency across the group. • Develop partnerships with Key Accounts, Vendors and Local influencers. • Coordinate sales efforts between hotel sales department and Hotel Operation. • Continually assess strengths/challenges of Catering & Conference Services Department, • Creates and presents promotional/enhancement and upsell strategies to Director of Sales & Marketing to impact need/seasonal periods. • Provides coaching, mentoring, and training to the team. • The ability to strategically direct and maintain the sales process. • Incorporates marketing initiatives to support sales strategies and activities. • Establishes a sense of urgency with the team to understand and achieve the needs of the Catering Event Operation. • Knowledgeable of Hotel’s competitive set and recommends sales/pricing strategies, service and product improvements/up sell strategies to stay competitive. • Thorough knowledge of property, space, capacities, concept/food style (menus). • Active participation in the sales lead/revenue generating process for the department. • Responsible for attending appropriate industry networking events. • Drives Event Space Yield Management across Sales division.
ESSENTIAL DUTIES & RESPONSIBILITIES: • Responsible for achieving the Annual Catering Budget as assigned. • Day to day supervision of the Catering and Conference Services function, including maintaining and monitoring the accuracy and effectiveness of all communications. These include but are not limited to: Menu and Event proposals, Contracts, Banquet Event Orders, Catering Resumes and Daily Event Reports. • Disseminates all group and catering markets/bookings based upon experience and depth of contact base to benefit the Catering Department and Ownership. • Actively prospect, handle inquires, develop new business, and maintain a portfolio of accounts to support exceeding Catering revenue targets/goals. Finalize the requirements of personally produced bookings and ensuring communication with all departments to ensure a successful event/program. • Coordinate with internal and external stakeholders to ensure smooth planning and execution of events. • Responsible for implementation and adherence to all departmental policies and manuals, as related to the Catering Department for implementation in the field, while ensuring compliance to the same for consistency across the group. • Develop partnerships with Key Accounts, Vendors and Local influencers. • Coordinate sales efforts between hotel sales department and Hotel Operation. • Continually assess strengths/challenges of Catering & Conference Services Department, • Creates and presents promotional/enhancement and upsell strategies to Director of Sales & Marketing to impact need/seasonal periods. • Provides coaching, mentoring, and training to the team. • The ability to strategically direct and maintain the sales process. • Incorporates marketing initiatives to support sales strategies and activities. • Establishes a sense of urgency with the team to understand and achieve the needs of the Catering Event Operation. • Knowledgeable of Hotel’s competitive set and recommends sales/pricing strategies, service and product improvements/up sell strategies to stay competitive. • Thorough knowledge of property, space, capacities, concept/food style (menus). • Active participation in the sales lead/revenue generating process for the department. • Responsible for attending appropriate industry networking events. • Drives Event Space Yield Management across Sales division.
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