Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Located on the beachfront between the Atlantic Ocean and Currituck Sound, our Sanderling Resort is as an idyllic of a workplace as they come. Between the hotel and private homes on location, the vast ocean and tranquil sound, protective dunes and dancing marsh grasses, and excellent staff with a CARE culture, we think you'll find Sanderling to be an excellent home away from home. Sanderling Resort boasts 120 guest rooms, and 18,448 sq ft of event space. Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: • Full Time employees have access to Medical and Dental insurance to fit your needs • Palm University (You can grow both personally and professionally through on-line webinars and self-study courses) • 401K match (Let us help you build your financial future) • Companywide Hotel Room Discounts (Who doesn’t love to get away) • Paid Time Off • Employee Assistance Program (We are here to support you) • Employee family events (bring the kids!) Overview Director of Catering and Event Services About Us Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Join our vibrant team at The Sanderling Resort, where luxury meets relaxation at our beautiful beach front resort! As a premier destination for leisure and events, we pride ourselves on exceptional service and unforgettable experiences. Our strength is our people—the heartbeat of our organization, fueling excellence through passion and dedication. Check out this video for more information on our great company! Overview • Positioning the Resort in the luxury events and social market for an extraordinary debut • Delivering exceptional service that reflects our commitment to professionalism and guest satisfaction • Leading and managing the Event Services and Catering Sales Team to uphold service standards and exceed guest expectations • Developing and maintaining a sales-oriented office that synergizes with the hotel’s sales and marketing efforts • Supervising the Team, ensuring accuracy and effectiveness in all written communications such as Banquet Event Orders and Resumes • Meeting revenue and profitability targets through innovative sales activities and event experience enhancements • Proactively addressing guest concerns with professionalism and efficiency • Maximizing profitability through effective space utilization, accurate forecasting • Contributing to recruiting, training, and developing Events and Catering Sales Staff • Collaborating on and executing catering promotions to drive revenue and enrich guest experiences • Developing and managing catering sales revenue and operational budgets, with detailed forecasting and reporting • Ensuring seamless coordination between sales and operations, maintaining a high level of service delivery • Reviewing and assigning booking turnover files and finalizing requirements for definite group events to maximize revenue through upselling • Personally, overseeing groups during their stay to fulfill contractual obligations • Participating in annual hotel marketing plan and budget development • Identifying and developing potential candidates for future promotions • Representing the hotel at social events in a professional capacity as needed • Working collaboratively with the Executive Chef and Director of Food & Beverage on creating compelling and unique menus • Budgeting and forecasting banquet & catering food, beverage, room rentals, and audio-visual services Qualifications Qualifications: On-Site Position Two years combined prior Catering and supervisory experience preferred. Minimum of one year supervisory experience or 3-5 years comparable catering, hospitality or related experience. Must have demonstrated Catering Sales Leadership for at least two (2) years. Ability to travel for sales calls and represent the company at industry events as needed focused primarily on social catering showcases and tradeshows. Proven track record in market penetration and segment development Strong organizational and analytical skills with the ability to multitask in a fast-paced environment Proficiency in Microsoft Office and relevant Sales systems; Dephi experience preferred Effective communication skills in English; proficiency in a second language desirable Ability to work collaboratively in a team and maintain confidentiality Sound judgment and decision-making skills Self-motivation and dedication to exceptional customer service Thorough knowledge of food and beverage products, proper preparation and presentation of foods and beverage items. Ability to prepare signage for Catering functions. Ability to grasp, lift and/or carry, or otherwise move goods weighing a maximum of 50 lbs. on an occasional basis. Ability to read, write and speak effectively in English to comprehend and communicate job functions. Ability to create special themes and menus. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse tense situations, collect accurate information and resolve conflicts. Negotiate, Prepare and write contracts and enter information into sales system. Interact with clients to determine needs and direct staff accordingly. Respond to telephone and walk-in inquiries of potential guests. Maintains vacation schedule for proper staffing. Performs other duties as requested, such as attending outside V.I.P. parties and social events. Attend menu, staff, and other Hotel meetings. Note: The hotel functions seven (7) days a week and twenty-four (24) hours per day. All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move an employee from their accustomed shift as business demands.