Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
Location
An authentic Arizona experience awaits at the Scottsdale Plaza Resort, where 40 lush acres and 50,000 square feet of flexible event space provide a perfect, palm-lined retreat for family getaways, business meetings and milestone celebrations. Five pools, a full-service salon and day spa, and nearby championship golf set the stage for memorable experiences framed by elegant Spanish Mission-inspired architecture, fragrant gardens filled with desert flowers, and stunning views of Camelback and Mummy Mountain.
OverviewThe Director of Catering Sales is responsible for a quarterly and annual booking goal by actively and aggressively cold-calling accounts, making outside sales calls, hosting site inspections, and maintaining and growing new and existing client relationships. Assist with directing, coordinating, training, and supervising the Catering Sales team in all sales-related activities, including direct sales efforts, follow-up and proper catering sales administration. They are also responsible for growing existing accounts and generating new business to ensure that Catering revenues meet or exceed budget to maximize revenue and profits and improve the hotel’s performance in the marketplace.
Responsibilities Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.Attend all hotel required meetings and trainings.Participate in M.O.D. coverage as required.Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which include wearing nametags.Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.Must be able to maintain confidentiality of information.Perform other duties as requested by management. Qualifications 3 – 5 years of progressive experience in a hotelMust be proficient in Windows, Company approved spreadsheets and word processing. Must have knowledge of F&B preparation techniques, health department rules and regulations, Arizona liquor laws and regulations. Manage existing accounts and follow up with client re-solicitation to capture future business.Respond to requests by Meeting Planners immediately.Interact with outside planners, vendors for event set-up.Maintain pricing integrity and propose upscale menus for clients.Create, review and revise rooming lists and VIP lists.Manage the Delphi or function book and adjust space in order to ensure maximum potential revenue.Be visible on the floor and assist staff as needed during functions.Respond to guest complaints in a timely manner.Keep immediate manager fully informed of all problems or matters requiring his/her attention.Work with F&B managers and keep them informed of F&B issues as they arise.Prepare and submit required reports in a timely manner.Know meeting room set-ups and capabilities.Know sleeping room configurations and types.Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audiovisual, switchboard, accounting, restaurants, bars, and engineering.Be involved in and/or conduct departmental and hotel training (One to One Customer Service Training, etc.)Plan and execute holiday and special events in conjunction with the Catering Managers.Use feedback from Meeting Planner evaluations to improve service and quality.Coordinate all aspects of the ongoing implementation of the Highgate Hotel Enrichment philosophy of service.Ensure participation within department for monthly Highgate Hotel team meeting.Focus team on their role in contributing to the Guest Service and audit scores Conduct meetings according to Highgate Hotel standards as required by management.Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.