Fraser is seeking a dynamic and experienced Director of Client Access to lead and drive the success and growth of our organization. In this pivotal role, you will oversee the day-to-day operations of the Client Access team, ensuring exceptional client service while focusing on operational efficiency, project management, and change management. Your leadership will be key in implementing strategic initiatives and fostering a culture of continuous learning and collaboration. If you're passionate about client-centered care and are ready to make a meaningful impact, we invite you to join our team in shaping the future of Fraser.

Qualifications:

Bachelor's degree in Healthcare Management, Finance, Business Administration or related field required. Master’s degree in related field highly preferred. Minimum of 5+ years of manager or director level experience overseeing scheduling for patient/client access services in a health system is required. Proven experience leading client (patient) access, scheduling and client call center functions. Comprehensive understanding of health insurance plans and the Minnesota payer environment, referral/authorization for service receipt and management, clinical triage processes, appointment scheduling, insurance eligibility, pre-certification procurement, and pre-registration activities required. Demonstrated abilities in utilizing Lean/project management protocols for efficient workflows. Ability to develop and monitor budgets, interpret accounting reports, and prepare accurate billing information. Commitment to promoting diversity, multiculturalism and inclusion with focus on culturally responsive practice, internal self-awareness and reflection.

Responsibilities:

Provides leadership, direction, and support for developing, implementing, and managing the efficiency and effectiveness of Client Access Operations. Trains and coaches supervisors and managers, sets clear expectations, monitors outcomes, creates a culture of open communication and helps team members solve complex problems through individual supervision and team meetings. Fosters a collaborative, supportive and collegial environment across departments to ensure a high-quality experience for clients and high staff morale. Partners with leadership throughout Fraser to transform the client experience and access, and work to resolve complex issues with key stakeholders. Analyzes and presents data for performance measurement, reporting and decision-making. Implements best practice standards to continually improve service utilization, customer service, referrals, and efficient operations processes. Creates action plans to improve processes towards attaining programmatic and budgetary goals. Develops a dashboard with key performance indicators. Manages all databases and Protected Health Information related to clients according to HIPAA, Fraser regulations and best practices. Coordinates with IT and Facilities to ensure optimal performance of information systems, communication systems and other technology needs.

At Fraser, we believe in building a better, more inclusive world for people of all abilities. As a leading provider of Mental Health and Autism Services in the Midwest, we serve clients with a broad range of needs and diagnoses from birth through adulthood.

 Fraser offers:

Benefits (available to employees working 30 or more hours per week)

Referral bonuses

Verizon Wireless cell phone plan and accessories discount

Medical, dental and vision insurance

Health Savings Account (HSA) and Flexible Spending Account (FSA) Employee Assistance Plan (EAP) Life, AD&D and Voluntary Life Insurance Long-Term Disability,  Voluntary Short-Term Disability, Accident Insurance, Critical Illness Insurance and Hospital Indemnity Insurance Pet Insurance 403(b) Retirement Plan with Company Match Work-Life Balance; 5 weeks of paid time off annually (18 days PTO + 9 Paid Holidays)  Collaborative and relationship-oriented culture

Scheduled performance feedback

Career growth opportunities

Opportunities for community involvement in Fraser organized events

Available Locations, Schedules and Pay:

Fraser Richfield / Remote  Monday - Friday; standard business hours  $102,000 to $105,000

If this ad makes you excited, apply today! We can’t wait to meet you.

Diversity, Inclusion, and Belonging: Fraser values a diverse staff to ensure the best outcomes for our diverse client base. We are committed to anti-racism at Fraser. Our anti-racism committee assesses, develops, and implements numerous initiatives ranging from recruiting and retaining diverse staff to staff training and more.

Fraser is an Affirmative Action and Equal Opportunity Employer.

 If you are having trouble applying or have questions, please contact Fraser HR at careers@fraser.org. If you have successfully submitted your application, you will get a confirmation email. If you do not receive the confirmation email, please check your junk/spam folders, then contact us as we may not have received your application. Thank you for considering Fraser!