Director of Client/Account Services
Monday - Friday, 8A - 5P (Hybrid Schedule)  

Want to work for an award-winning economic development corporation leading their marketing division?  Excellent opportunity to work with a variety of marketing that includes direct marketing, special event planning, media advertising, web, corporate videos & tours, environmental displays and a wide variety of other marketing projects on a local and national level. 

Responsibilities will include: 

Ensure client relations are positive and stable and client needs are properly met & staffed. Meet with account managers on a regular basis to guide them in their career & skills development, review their activities & evaluate performance. Provide clients with clear access to senior management. Review strategies and recommend improvements. Review campaign conceptual directions to ensure strategic marketing objectives remain in focus. Review estimates, quotes and unquoted invoices to ensure budget requirements are met and profitability maintained. Review major media and public relations plans, and creative strategies before submission to clients. Contact and form relationships with senior client personnel. Seek out new business opportunities and play a leading role in their development. Monitor accounts receivable and credit-worthiness of accounts. Ensure that financial management of accounts meets agency standards. Approve expense disbursements from account managers. Lead agency/client contract negotiations & participate in agency/client performance plan reviews.

Requirements:  

Bachelor’s degree in Marketing, Business or Communications. 7+ years of client-facing experience in marketing or advertising. Minimum of 3-5 years in a leadership role. Experience in agency settings working with diverse client portfolios. Strong strategic thinking and problem-solving skills. Exceptional communication, presentation, and negotiation abilities. Proven experience managing high-profile clients and delivering impactful marketing campaigns. Strong project management skills with ability to manage multiple accounts simultaneously. Familiarity with digital marketing, social media, analytics, and emerging marketing technologies. Experience leading cross-functional teams and fostering a collaborative environment. Financial acumen to manage budgets and forecast revenue growth. Excellent leadership and mentoring abilities.

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