Welcome page Returning Candidate? Log back in! Director of Clinical Operations Job Locations US-NM-Albuquerque ID 2025-11817 College TUNY - College of Dental Medicine Position Type Full-Time Schedule Shift Clinic Hours - May Vary Hours Per Week 36.5 Travel None Category Healthcare/Clinics FLSA Status Exempt Location : Country US Overview

The Director of Clinical Operations, reporting Directly to the Executive Assistant Dean for Clinical Affairs as well as working closely with the Director of Clinical Education oversees the administrative and clinical personnel of the college’s dental teaching facility, Touro Dental Health, a state-of-the-art full-service dental clinic serving the Hudson Valley. The incumbent is responsible for the supervision and direction of the clinical support staff, development and enforcement of clinic policies and procedures, and other operational and clinical support activities including but not limited to call center activity, staff schedules and clinical inventory.

Responsibilities Provide training, mentoring and evaluation of front-line administrative and clinical support staff to accomplish goals, establishing clear work standards and expectationsParticipate in the development and implementation of processes for workflow, logistics and customer service to improve clinic operations and ensure a positive and seamless patient care delivery systemWork directly with the Director of Clinic Finances to ensure clinical personnel are trained and managed in the policies and procedures needed in the front-end process of the revenue cycle.Support the leadership team with operational processes related to patient care, compliance/regulations, and updates to patient policies and consent formsManage in tandem with the Assistant Dean for Clinical Affairs and the Director of Clinical Education the schedules of administrative and clinical staff, faculty and studentsPrepare regular patient recruitment reports for leadership, including visits, new patients, recalls, dismissed patients and others as requested.Participate as a member of the Quality Assurance Committee Qualifications

Education/ Experience

Bachelor’s Degree or higherA minimum of 3+ years in senior-level management of a small to mid-size medical practice, preferably in Dental

Knowledge/ Skills/ Abilities

Call center experience preferredSuperb interpersonal and communication.Accurate data entry skills.Electronic health record experience.Exceptional customer service skills and professionalism in communications and demeanor.Effective organizational and planning, including attention to detail and follow-through.Ability to take direction, assess and prioritize multiple tasks, projects, and demands to help the dental students and faculty on a daily basis.Adherence to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records.Strong systems/technology-based orientation (e.g. Outlook, excel, axium, call center software, etc.)Proven track record developing operational processes and customer service initiativesStrong interpersonal skillsA knowledge of dentistry and operations of a patient centered dental facility a plusStrong understanding of insurance plans, medical billing and revenue cycle analysisStrong knowledge of HIPAA, OSHA and compliance issues in a clinical settingSpanish speaking a plus Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed

Touro University offers a comprehensive benefits package for full-time employees which includes:

Full range of Health Plans Medical Plans (choice of EPO, PPO, High Deductible HSA) Flexible Spending Accounts (FSA)  Dental Plans (PPO & HMO) and Vision Plan Dependent Care and Transit Programs Life Insurance, AD&D and Voluntary Supplemental Life Insurance   Short-term and Long-term disability programs  Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment) Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children Employee Assistance Program Early-Release Fridays (upon approval) Generous Paid Time Off Vacation, Sick Leave, Personal Leave & Floating Holiday Annual Holiday Schedule

All campuses of the Touro University unite to promote our core values of Respect, Integrity, and Ethics. As an international institution with diverse and talented faculty and staff, we value an inclusive learning experience where students and employees come first.

Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religious creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment.

Inquiries or complaints concerning the non-discrimination policies should be sent to Nicole Barnett, 202 West 43rd Street, 11th Floor, New York, New York, 10036, nicole.barnett@touro.edu (646-565-6285) or, alternatively, to the Chief Compliance Officer at compliance@touro.edu and 646-565-6000 x55330. Application FAQs

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