DIRECTOR OF CLINICAL SUPPORT SERVICES Job Details Job Location Callen-Lorde Community Health Center - Manhattan - New York, NY Position Type Full Time Education Level 4 Year Degree Salary Range $100,000.00 - $150,000.00 Salary/year Job Shift Any Job Category Health Care Description About Us: Callen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right. Our Mission: Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues. About the Role: As the Director of Clinical Support Services, you will play a crucial role in ensuring the delivery of high-quality patient care across our network of health centers. You will oversee a team of dedicated professionals, develop and implement innovative strategies, and ensure compliance with regulatory standards. Key Responsibilities: As the Director of Clinical Support Services, your responsibilities will include: + Clinical Program Oversight:Oversee clinical support services, including care coordination, medication support, and laboratory services. + Quality Improvement:Lead quality improvement initiatives to enhance patient care and operational efficiency. + Regulatory Compliance:Ensure compliance with all regulatory requirements and accreditations. + Staff Supervision:Provide leadership, guidance, and performance evaluations to clinical support staff. + Grant Management:Oversee grant-funded programs and ensure compliance with grant requirements. + Collaboration with Clinical Teams:Work closely with clinical teams to integrate support services into patient care. + Data Analysis and Reporting:Analyze data to identify trends and inform decision-making. + Strategic Planning:Contribute to the development and implementation of the organization's strategic plan. Work Schedule: This is a full-time position with evening hours. Benefits: Salary will be based on experience and will be accompanied by a comprehensive benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan. Qualifications Education, Experience + Bachelor’s or Master’s degree in Nursing, Public Health, Healthcare Administration, or a related clinical field preferred. + Clinical licensure as an RN, LPN, Pharmacy Technician or similar clinical fields preferred. + 5+ years of experience managing clinical programs, preferably within HIV services, sexual health, or other specialty care settings. + 5+ year of supervisor experience + Knowledge/experience working in HIV/AIDS treatment/prevention/education preferred. + Demonstrated experience in coordinating patient care services, including appointment scheduling, prior authorization processes, and tracking patient progress. + Experience in program management, including developing and updating protocols, training staff, and implementing best practices in clinical settings. + Excellent communication skills, both written and verbal, with the ability to present program updates and data to executive leadership. + Proficiency in data analysis and reporting, including using patient management software and tracking program metrics. + Strong problem-solving abilities and the capacity to adapt workflows based on evolving clinical and regulatory guidance. + Demonstrate proficiency in essential digital tools and healthcare technology including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Electronic Health Record (EHR) systems Desired Characteristics, Skills + Demonstrated leadership and administrative/organizational skills + Ability to engage and influence a variety of stakeholders, including clinical staff, leadership, and external partners. + Ability to work independently, as well as part of a team, with a high degree of professionalism and accountability. + Commitment to diversity, equity and inclusion initiatives + Commitment to the mission of Callen-Lorde