Director of Club Services Requisition Number 2024-7917 Overview

The Director of Club Services is responsible for overseeing key operational functions across the Boys & Girls Clubs of Delaware, including the management of the food program, vehicle fleet management, a SalesForce-based membership management system (MyClubHub), and other reporting and data processes. This role ensures that services across these areas are efficient, meet regulatory requirements, and support the operational success of Clubs across Kent, Sussex, and New Castle Counties. The Director of Club Services will report directly to the Chief Operating Officer and work collaboratively with the Core Operations Leadership Team, other internal teams, and external partners to ensure the smooth delivery of services and support to Clubs. 

Responsibilities  Essential Functions: Program Oversight (50%)Food Program Management: Oversee the food production operation in the Seaford kitchen, ensuring the timely and accurate delivery of meals to Clubs in Kent and Sussex Counties. Manage contracted services for food program delivery to New Castle County Clubs. Ensure compliance with state and federal nutrition guidelines and regulations.Fleet Management: Supervise assigned aspects of organization's vehicle fleet, to include partnering with the Vice President of Facilities to manage vendor relations, ensuring vehicles and drivers meet all legal requirements (registration, titling, licensing, education, etc.) and operate according to organizational polices.Membership Management System (MyClubHub): Under the leadership of the COO, lead the oversight and strategic management of MyClubHub, ensuring that the system supports membership tracking, reporting, and operational needs across all Clubs. Collaborate with Area Operations Coordinators and other operations staff to develop and implement effective, consistent policies and procedures across Clubs.Data and Reporting Processes: Ensure the collection, analysis, and reporting of key data across programs, including food services, membership management, and operational logistics. Coordinate with internal teams to ensure data accuracy and provide insights to support decision-making. Lead the collection of data for monthly statistical report, annual report, and other data needs as assigned.Strategic Leadership (15%)Collaborate with the Chief Operating Officer and other senior leaders to develop and implement strategies that enhance operational efficiency and service delivery across all assigned areas.Lead efforts to innovate and improve operational processes, identifying opportunities for cost savings, improved service delivery, and enhanced data management.Resource Management (25%)Develop and manage budgets for the food program in alignment with organizational goals. Ensure financial resources are used effectively and report on expenditures to the Chief Operating Officer.Work closely with the resource development team to explore funding opportunities, including grants, to support the food program.Lead data collection and reporting efforts for all grant and government-related programs within assigned areas.Partner with the accounting team to ensure proper collection of fees through MyClubHub for member services, third-party food service clients, federal food programs and accurate reporting.Relationships (10%)Build and maintain strong relationships with internal teams, including kitchen staff, Club directors, operations leaders, and admin teams, to support effective service delivery.Develop external partnerships with vendors, funders, contractors, and service providers for fleet management, food service, and technology support.Represent the organization in community meetings, vendor negotiations, and other external engagements as necessary. Qualifications Qualifications and Educational Requirements:Bachelor’s degree in Business Administration, Logistics, Operations Management, or related field.Minimum of 5 years of experience in operations management, logistics, food service, or fleet management, preferably in a nonprofit or educational setting.Strong experience managing data and reporting systems, with an understanding of membership management platforms or similar technology.Excellent organizational, leadership, and communication skills.Proven ability to manage budgets and resources effectively.Experience working in a fast-paced, dynamic environment with a focus on continuous improvement.