**About HUB** In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep, and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community. **Why choose HUB?** Throughout our network of more than 530+ HUB offices across North America, we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. **We are the perfect fit if you:** + are seeking a progressive work environment at a rapidly growing organization + have a desire to help others protect their future + have an entrepreneurial spirit and are challenged by the opportunity to grow the business + are focused on learning and development to enhance your industry knowledge and expertise + are a self-starter willing to invest time and energy to learn the technical aspects of our business + believe in integrity and building success by developing relationships with others **Here’s where you come in:** We are currently seeking a Director of Crop Operations. They will be responsible for managing a service team who provides the day-to-day service, new business, and renewal insurance needs of our Crop clients, with a focus on providing our customers with timely, accurate, professional and world class service. The Director of Crop Operations will be required to manage teams to successful outcomes from regional strategic goals, key initiatives, efficiency gains, client retention and high service standards. This individual is responsible for teams being adequately trained, workflows followed, correct Broker Management System usage, and staffed. The Director of Crop Operations will only manage a small book of business as capacity allows, and may, from time to time, need to assist a team or specific book of business. **Essential Duties and Responsibilities** + Be the champion of Crop Workflows including Broker Standards. Ensure all direct reports are adhering to these policies and procedures + Review and hold teams accountable for work being completed or not completed in Broker Management System + Responsible for teams meeting Key Performance Indicators (KPI) and Goals + Review audits and reports to identify training needs or insurance knowledge insufficiencies + Audit the staff to ensure compliance with workflows and broker standards + Facilitate communication between direct reports and create a positive, idea sharing, place where employees can share suggestions and improvements + Take on new opportunities and tough challenges with a sense of urgency, high-energy and enthusiasm + Create a climate where employees are motivated to do their best and can be successful + Continually review books of business to avoid uneven or workloads that are not equally managed and that team have staffing, resources and assistance needed to provide best client experience + Manage teams to positive outcomes regarding carrier strategic corporate initiatives, book rolls and internal initiatives + Ensure quality service is provided to our clients on a timely and consistent basis + Coordinate a team of Account Managers and Assistant Account Managers to make sure we are appropriately staffed during normal work hours to adequately serve the client + Monitor daily attendance and approve electronic time records of service team members + Coordinate and approve vacation and other time away from the office, making sure we are adequately staffed to fulfill the service needs of our clients **Here’s what we can offer:** At HUB, we believe in giving our employees the room and space they need to do their job. We believe in paying a fair wage with bonus opportunities and offering great benefits like: + 401k plan where the Company matches 50% of the first 6% you contribute + Paid parental leave + Medical, dental, and vision options + Robust wellness program + Paid vacation, paid holidays, floating holidays and more! The expected salary for this position is $80,000.00 to $90,000.00 annually and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level. We offer a large selection of benefits that are customizable to fit your personal needs - a portfolio of both comprehensive and affordable choices. Our work environment encourages critical and independent thinking, problem-solving and project-management. We trust our employees to make good decisions for our clients and we give them the space to do that. Our work atmosphere is comfortable and offers a “dress for your day” policy as well as a flexible work schedule. **Life us so far?** Take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. Apply online today! \#LI-AB1 Department Account Management & Service Required Experience: 5-7 years of relevant experience Required Travel: Negligible Required Education: High school or equivalent HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm . EEOAA Policy (https://hubinternational.jobs/eeo/) E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 or USRecruiting@hubinternational.com . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.