The Director of Digital and Marketing Technologies sets the strategic vision and is responsible for the execution of eCommerce and Marketing technologies. Drives cutting-edge and reliable solutions to ensure competitive position. This Leader must think strategically, look at the business analytically, consider the end-user (Marketing and Guest-Facing), and be able to implement products and business initiatives at scale. This role is based out of the Technology Department and works closely with our Marketing Team focused on the MartTech stack (Loyalty, Red Robin app, website, online ordering, dine-in digital experience, catering, 3rd party, etc.).
Essential Functions:
Provides guidance, support, career development and mentoring to their team of Engineers and Product Mangers to define and evolve the digital and loyalty architecture to ensure scalability over time.
Define, deliver and have technical oversight for MarTech products and solutions within this vertical. This role is a technology position that works directly with our Marketing Team.
Digital Guest Experience (website, App, ordering site)
Customer Data Platform
Marketing Automation and Segmentation
Loyalty program (loyalty engine)
Off-premise solutions – online ordering
Catering
Consumer Insight Technology
Local Restaurant Marketing platforms
Champion and drive large strategic and complex projects, with executive visibility and many critical dependencies - Define and build scorecards to continuously monitor and analyze roadmap durability, backlog health, velocity, quality, throughput, product performance and use this data to drive product improvements.
Continuously prioritizing a portfolio of programs and projects to drive strategy.
Pragmatically build a roadmap to delight our Stakeholders and end users. Help them achieve more using our technical capabilities.
Identify opportunities to eliminate friction and solve customer/end-user problems.
Create and nurture right partnerships and alliances to expand Red Robin’s product footprint and speed up time-to-market for customers/end users.
Own the execution of software product development lifecycle and deliverables.
Orchestrate business priorities while staying in alignment with company vision and goals.
Working across other technology verticals to ensure alignment on architectural decisions (e.g., infrastructure, data, restaurant technology)
Staying up to date on emerging technologies; providing direction on which new technologies should be assimilated, integrated, and introduced.
You will discuss technical implementation details with Product Managers and Engineers and make trade-offs to strike a balance between meeting the customer/end user needs and hitting deadlines and company goals.
Evangelizes product vision to senior leadership and diverse Stakeholders through deep systems knowledge, customer research, hands-on data analysis, and industry expertise.
Leadership Requirements:
Be a leader in understanding, testing, and scaling new technologies.
Responsible for People Management and driving a positive team culture that continually encourages creativity, ownership and accountability.
Bridges multiple teams together to ensure overall business objectives are being met. This includes within and outside of IT.
Persuades and influences others through communication skills; must be able to negotiate with external parties/vendors.
Exercises independence of judgement and autonomy.
Ability to develop and communicate a Product centric vision that inspires and motivates Team Members.
Building and maintaining relationships with IT Leaders and Stakeholders to develop a clear understanding of business needs, ensuring cost-effective delivery of IT services to meet those needs, and responding with agility to changing business priorities.
Identifying and providing feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities for all Team Members within direct span of control.
Understands how to work in an agile environment and know what it takes to iterate quickly. Recognizes this is crucial to the success of the business
Re-Imagine: Bring new ideas, methods, and approaches to Red Robin and this role.
Financial Acumen
Shares responsibility with VP for budget management (developing and controlling annual budget/cost center) which directly impacts Restaurant Technology.
Responsible for delivery of end results and resource planning
Assists with contract management including negotiations with vendors of all levels (large and small).
Qualifications:
Information Technology; 5-10 years (preferred)
In-depth knowledge of the following technologies:
Marketing Technologies such as SalesForce, Twilio, etc.
eCommerce and Digital technologies
Loyalty platforms
Software Engineering principles and practices
The role requires both broad and deep technology knowledge and the ability to provide solutions to a customer’s technical business problem.
Strong technical acumen; ability to think creatively and strategically to capitalize on unstructured, ambiguous business situations. Willingness and zeal to work in a “hands-on” manner with complex technical challenges.
Must be able to see the big picture but deliver on details
Be of unquestionable integrity, ethical and moral character
Must have technical prowess and can navigate code so that you can best understand the technical limitations of a product
Use data to make decisions. Have a scrappy, quick method for collecting data and make decisions with imperfect information.
Advanced relationship management and leadership skills and comfort level communicating with top tier leadership.
Demonstrated ability to articulate a vision and generate necessary consensus behind business plans; and is results driven and comfortable in driving change in a matrix organization
Proven success in building a business strategy and presenting innovate solutions to executives and colleagues.
Extensive experience leading and managing cross-functional teams; exceptional project management skills.
Proven ability to manage multiple priorities given aggressive timelines, ability to perform in a fast-paced, dynamic and ambiguous business environment, ability to manage internal and external resources.
Benefits:
Eligible for an annual bonus
Flexible paid time off and holidays
Health, vision, dental, life insurance plans, and discounts
401(k) savings plan plus a company match with immediate vesting
Eligible to participate in the employee stock purchase plan after 1 year of continuous employment
Discounts on Red Robin food
Compensation Range: $139,500.00 - $191,850.00Red Robin is an Equal Opportunity & E-Verify Employer