Director of Digital Transformation - Dealer Services & Retail Sales Job # 56968 Job Post Information* : Posted Date 2 months ago(7/25/2024 12:55 PM) Job Locations US-IL-Lisle Internal Title Customer Aftersales Exp Dir Org Level S08 # of Positions 1 ERP Eligibility Eligible for DTP Salaried Employee Referral Bonus, $5000 after 30 days employment Position Overview

As the commercial vehicle industry undertakes its most significant transformation in a century, Navistar is on a mission to redefine transportation. Embracing a bold digital transformation, Navistar is ushering in a new era of complete and sustainable transport solutions. 

 

Navistar is transforming its service business with a service solution mindset.

 

We have a great opportunity for a  Director of Digital Transformation - Dealer Services & Retail Sales.

 

This will transform the journey for solution selling that includes bundling solutions, guided offerings, dealer processes efficiency, contract management and cost control, sales, and lead management, subscriptions, and e-commerce enabled by data analytics.

 

This hybrid position will be based in our Lisle, Illinois Headquarters and  will report  to the VP of Digital Solutions.

 

 

 

 

      Responsibilities Defining digital strategy for sub-domain areas for service sales together with the team.Work with digital acceleration and product ownership mindset of service sales digital landscape, including: configuration to quotedigital payment servicescontractssubscriptionse-commercepricing analyticsCRMretail sales management Minimum Requirements Bachelor’s degreeAt least 14 years of customer experienceAt least 6 years of management experience

OR

Master’s degreeAt least 12 years of customer experienceAt least 6 years of management experience

OR

At least 16 years of customer experienceAt least 6 years of management experience Additional Requirements Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status) Desired Skills Great knowledge of digital transformation and data managementKnow-how of automotive and retail network of dealer’s businessDeep expertise in customer facing software (e-commerce platforms preferable)Service offerings, Lead Management, and prospectingKnowledge of Robotic Process Automation and Software AutomationExposure to platform eco-systemDigital Marketing and Sales pipeline managementUnderstanding of a complex IT development environment and structure of the teams inside an agile framework, to be able to provide fast and effective deliveries in a continuous stream.Good understanding of the Agile way of working, product ownership, and design thinking Your Referral Choices Are Refer a Friend by EmailMake Referral Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs

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