JOB SUMMARY
The Director of Ecommerce is responsible for driving the Matheson’s online sales growth, enhancing the customer experience, and maximizing the company's ecommerce capabilities. This position plays a crucial role in shaping the company's ecommerce strategy and ensuring its successful implementation. Successful implementation to include B2B and B2C sales of hard-goods, safety and spec gas equipment products.
ESSENTIAL FUNCTIONS
Strategy Development: Develop and execute the overall ecommerce strategy for the company, aligning it
with the organization's goals and objectives.
Team Management: Lead and manage a team of ecommerce professionals, including ecommerce customer
service team, analysts, and developers, to ensure the successful implementation
of ecommerce initiatives.
Website
Management: Oversee the development and maintenance of the company's
ecommerce website, ensuring optimal functionality, user experience, and
customer satisfaction.
Sales and Revenue
Growth: Drive sales and revenue growth through effective ecommerce
strategies, including online marketing, promotions, pricing, and product
assortment.
Customer
Experience: Continuously improve the customer experience on the ecommerce
platform, ensuring a seamless and personalized shopping experience.
Analytics and
Reporting: Utilize data and analytics to measure and optimize the
performance of the ecommerce platform, identifying trends, opportunities, and
areas for improvement.
Vendor Management: Manage relationships with ecommerce technology vendors, ensuring the selection
of appropriate tools and platforms that support the company's ecommerce goals.
Cross-functional
Collaboration: Collaborate with other departments, such as marketing, operations,
and IT, to ensure alignment and integration of ecommerce initiatives with
overall business strategies.
Budgeting and
Financial Management: Develop and manage the ecommerce budget, ensuring
efficient allocation of resources and achieving financial sales targets.
Required for All Jobs
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Performs other duties as assigned
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Complies with all policies and standards