Director of Facilities Operations, Grocery Retail Job ID 182297 Posted 05-Sep-2024 Service line GWS Segment Role type Full-time Areas of Interest Engineering/Maintenance Location(s) Mississauga - Ontario - Canada **RESPONSIBILITIES** The purpose of this position is to manage a large portfolio Retail client account and provide senior technical and operational support to the account staff for the development of policies and procedures pertaining to all types of buildings managed by CBRE: including managing the performance of mechanical (HVAC and Refrigeration) and maintenance staff/systems and maintaining continuity throughout to provide overall quality control for all properties. **ESSENTIAL DUTIES AND RESPONSIBILITIES** Responsible for business unit's financial performance in an account. Provides recommendations for tactical and strategic planning. Assists in acquisition underwriting and due diligence. Responsible for new business development, including identification of opportunities, client solicitation, proposal development, and presentation. Anticipates and responds to client's needs. Supervises the planning, budgeting and control of operating and capital expenditures. Oversees and approves the calculation of all special billings. Supervises the preparation of annual budgets, forecasts, management plans, monthly performance reports, and variance reports. Ensures the delivery of accuracy, timely, and complete reports. Performs regular inspections of properties. Performs regular inspections of properties. Recommends and directs alterations, maintenance and reconditioning of properties as necessary. Assist clients with recommendations and implementation to digitally transform properties to keep up with future business requirements. Other duties as assigned. **SUPERVISORY RESPONSIBILITIES** Manages the planning, organization, and controls for a major functional area or department. May be responsible for a mix of direct and matrix reports. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Monitors appropriate staffing levels and reports on utilization and deployment of human resources. Leads and supports staff in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention. Leads by example and models behaviors that are consistent with the company's values. **QUALIFICATIONS** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future **EDUCATION and EXPERIENCE** Bachelor's degree (BA/BS) from four-year college or university and a minimum of eight years of related experience and/or training. Master's degree (MA/MS) preferred. Previous supervisory experience required. Experience in Grocery Retail management is required for this role including deep knowledge of refrigeration systems. **CERTIFICATES and/or LICENSES** Professional designation such as CPM, RPA, or CCIM preferred. Active real estate license may be required. Professional Engineer (PE) license may be desired. **COMMUNICATION SKILLS** Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action. Highly developed presentation skills required to present business cases. **FINANCIAL KNOWLEDGE** Requires in-depth knowledge of financial terms and principles. Reviews complex financial/business analysis and reports prepared by subordinates. Ability to analyze the most complex business/financial data and develop innovative solutions. Develops and implements financial policies and procedures. Approves and oversees department budget. **REASONING ABILITY** Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company. **OTHER SKILLS and ABILITIES** Intermediate skills with Microsoft Office Suite, Outlook, and intranet/internet. Ability to use work order system. Working knowledge and understanding of architectural, electrical and mechanical systems. Understanding of leases, contracts and related documents. **SCOPE OF RESPONSIBILITY** Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results. Responsible for setting project, department and/or division deadlines. Errors in judgment may cause long-term impact to line of business and/or overall company. SAFETY Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to: 1. Complete all required and assigned HSE training at a satisfactory level, 2. Follow all activity policies and procedures, including all HSE-related requirements at all times, 3. Participate in all HSE-related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc. 4. Report any conditions which you feel could result in an accident or injury and / or stop work if required. As a Manager: 1. While adhering to all HSE requirements established for CBRE employees, supervisors and managers are additionally required to: a. Provide sufficient distraction-free time for employees to complete all required HSE training & support the HSE training program implicitly, b. Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders, c. Support "stop work" authority when it is exercised in good faith, d. Communicate any / all potential workplace hazards and workplace procedures. CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)