Director of Field Consultants
Cornerstone Caregiving
Director of Field Consultants
for Houston, TX
Field Operations
Full-Time
Houston, TX
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Job Summary
The Director of Field Consultants (DFC) oversees and supports the Field Consultant (FC) team, ensuring optimal performance, accountability, and alignment with company objectives. This role requires a hands-on leader who can triage daily inquiries, manage personnel, and drive the implementation of processes while maintaining the ability to
support Operating Director offices as need. The DFC will collaborate closely with Field Development Specialists (FDSs) to ensure consistent communication, training, and travel scheduling.
Benefits
Compensation
Competitive starting salary that corresponds to the applicant’s experience and this role’s needs
Career Development & Support
Receive initial corporate training & ongoing corporate support while you develop professionally
Benefits
Receive paid Health, Dental, and Vision insurance on top of a competitive starting salary
Perks
Enjoy an allocated phone stipend and Unlimited PTO to recharge as needed
Meaningful Impact
Experience fulfillment by serving those that directly impact our elderly population & their families
Responsibilities and Duties
Field Consultant and Field Development Specialist Management
+ Provide day-to-day management of Field Consultants to ensure team efficiency and goal achievement.
+ Conduct 1:1 meetings with Field Consultants to offer guidance, address challenges, and monitor progress.
+ Hold FCs accountable to performance metrics and company standards.
+ Coordinate with FDSs to create and manage effective travel schedules that maximize office support.
Office Support and Problem Solving
+ Triage and resolve questions or concerns raised by individual offices, acting as a liaison between the field and corporate teams.
+ Attend and participate in bi-weekly OD Team Meetings.
+ Attend quarterly Operating Director trainings in Waco, TX.
High-Performance Process Implementation
+ Lead the implementation and adoption of processes across all field operations at direction of Senior Director.
+ Monitor compliance and provide feedback to ensure continuous improvement.
+ Manage and oversee the development, execution, and follow-up of Performance Improvement Plans for underperforming Operating Directors and other team members.
Qualifications and Skills
+ Strong and efficient communication skills are required.
+ Management and Team Leadership experience
+ Must be skilled in technology to learn and train on CRMs, phone systems, and scheduling systems.
+ Preferred experience in home care, hospice, home health, or senior living communities.
+ Teachable, fast learner.
Desired Attributes
+ Motivated
+ Hard Working
+ Professional
+ Adaptable
+ Leadership
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