Here at Nemacolin, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.

The Director of Floral Operations will provide the highest quality of assistance with all events set up and theme production. This associate will work closely with the Creative Director of Nemacolin on installations and designs, Conference and Catering Department as well as the Audio-Visual Department to assist with group banquets and events. The Atelier department is specifically geared towards offering guests options in design & decor for a variety of occasions.

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

Oversee, produce floral processes and décor elements as directed by the Creative Director and management. Manage the Warehouse inventory in way that accurately tracks product and optimizes storage space Create delivery routes through the resort based on hours of operations and occupancy levels Lead team to process and organize flowers in an efficient manner to reduce waste and maximize inventory Manage customer service processes when receiving amenities and special requests from guests and clients, prioritize clear communication, prompt action, proper documentation and a system for tracking. Negotiate with current and future vendors to secure better pricing and cost savings Implement processes and improvements within the department to enhance efficiency, quality and current processes Manage budgets by creating plans, monitoring, adjusting, and setting goals to reach the goal of profitability for the resort Must understand and follow all instructions as written on the room assignment sheet on time. All information is retrieved from the BEO (Banquet Event Order) Responsible for delivery and setup of floral and décor as required based on orders. Inspect all equipment, lighting, furniture, carpet, and linen. Ensure they are clean, free of tears, and in working order following Nemacolin Standards Understand and follow the service standards as discussed by management. Always provide prompt and courteous service to both the internal and external guests Follow all service sequences and standards stated in the banquet training manuals. Other job duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

5+ years’ experience in luxury resorts and execution of high end events. A director of floral operations should have a strong understanding of floral design and operations. They should also be creative, able to multitask, and have a sense of urgency. Must possess Basic English competency and the ability to follow through on instructions on time. Individuals in this position must be guest service oriented. Associates must also be capable of working alone or as a team depending on the situation following directives from management. Must be able to function calmly under pressure; work at a rapid pace, be extremely organized, and very guest service orientated.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be required by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

WHY WORK FOR NEMACOLIN?

Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in southwestern Pennsylvania. Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With two Forbes-rated hotels from which to choose, guests are treated to the epitome of comfort and style. A five-star, five-diamond restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway.

As a part of the Nemacolin team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it!

ASSOCIATE PERKS:

What is in it for you? As a Nemacolin associate, you won’t just have a bright future — you’ll have a bright present! You are invited to join our warm, supportive community, where you’ll enjoy competitive wages, exciting events, a full suite of benefits, discounts, and perks, and access to amenities at our associate community Wisteria.

Attractive 401(k) plan Paid vacation, holidays, and personal hours Family medical, dental, and vision insurance. Long-term and short-term disability insurance Employee and educational assistance program Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort On-site uniform and dry-cleaning services Discounted meals during breaks in associate break areas

Wisteria Associate Community- Wisteria is Nemacolin’s way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you’ll enjoy these exclusive amenities.

Associate Recognition programs- Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests’ expectations.

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles. Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.