Responsible for overall successful coordination, administration, and direction of all Food and Beverage activities on property in alignment with policies, procedures, and objectives of Horseshoe Casino and Hotel in full accordance with all operational policies and procedures, gaming regulations and Alcohol Beverage Control.

ESSENTIAL JOB FUNCTIONS:

Responsible for creating, developing, and implementing an effective strategy of organization within the Food and Beverage department, setting objectives for future growth and expansion.  In partnership with Human Resources, formulates, administers, and enforces departmental policies and performance standards.   Participates in setting marketing policies and goals design to attract and retain guests.  Ensures departmental compliance with Federal and State laws governing food and beverage.  Confers with Human Resources, to review property wide and departmental employee concerns, determining needed changes and solutions.  Coordinates all activities on property relating to recruitment, interviewing, testing, selection, orientation, transfers, promotions, disciplinary actions, and terminations, ensuring that they are carried out in accordance with established policies and procedures and Federal and State laws.    Maintains appropriate staffing levels in the Food and Beverage departments.  Ensures the quality of management operations in the department.  Ensures a maximum level of service and satisfaction in the department.  Maintains and reviews all departmental reports.  Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.  Serves as a dynamic, positive leader, while fostering teamwork, employee morale, motivation and open communication.  Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations.  Ensures that team members clearly understand and are held accountable for their performance expectations. Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.  Works as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.  Demonstrates excellent facilitator skills in resolving conflicts between different points of view.  Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision.  Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees.  Recommends and implements change to improve overall employee and guest satisfaction.  Participates in the financial operating and capital planning processes and makes recommendations that achieve desired financial results.  Establishes and endorses the business objectives, ethics and values of Horseshoe Casino and Hotel in accordance with the Code of Commitment.  Recommends disciplinary action or disciplines employees. 

The term “management” includes duties such as interviewing; training; selecting and adjusting rates of pay and hours of work; directing the work of employees; maintaining production; appraising employees’ productivity and efficiency for purposes of recommending promotions or other changes (evaluations); handling employees’ grievances and complaints; disciplining employees; planning work; providing for safety and security; and monitoring or implementing legal compliance matters. 

EDUCATION/SKILLS/EXPERIENCE:

Bachelor’s degree in hospitality, hotel and/or restaurant management, or Business. Minimum 5 years’ experience in Hospitality or Food and Beverage management, with progressive supervisory/managerial responsibilities. Must be able to effectively communicate, both verbally and written, in English. Skilled in Microsoft Office, CMS, Infogenesis.

PHYSICAL, METNAL AND ENVIRONMENTAL DEMANDS:

Must be able to maneuver to all areas of the property.  Must be able to respond calmly and handle many customers’ demands in a fast paced environment.  Must be able to bend, stoop, crouch, kneel, twist, balance and work at a desk when performing clerical functions.  Respond to visual and aural cues.  Must be able to tolerate areas containing secondary smoke.  Able to handle more than one function at a time by being well organized and pay attention to detail.  Must be able to work the following equipment: computer, phones, copier.  Must have manual dexterity to operate the computer and necessary office equipment.