Director of Food & Beverage

SUPERVISOR: General Manager                

EXEMPT (Y/N): Yes

CLASSIFICATION: Key Employee

SUMMARY:

The Director of Food & Beverage is a key leadership role within Jena Choctaw Pine Casino is responsible for overseeing the strategic planning, management, and execution of all food and beverage operations. This role plays a crucial part in delivering exceptional dining and beverage experiences for our casino guests, ensuring a high level of customer satisfaction, profitability, and compliance with relevant regulations.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Strategic Planning:

Develop and implement a comprehensive food and beverage strategy that aligns with the casino's overall business objectives. Continuously evaluate market trends, customer preferences, and competitor offerings to identify opportunities for growth and innovation.

Operational Management:

Direct the daily operations of all food and beverage outlets, including restaurants, bars, and catering services. Oversee inventory management, procurement, and vendor relationships to ensure quality and cost-effective sourcing. Monitor and manage the department's budget, revenue, and expenses to maximize profitability. Establish and maintain operational standards, including hygiene, safety, and compliance with health regulations.

Team Leadership:

Recruit, train, and develop a skilled and motivated team of food and beverage professionals. Set performance expectations and provide guidance to ensure high-quality service and guest satisfaction. Foster a positive work environment and encourage collaboration among staff.

Menu Development:

Collaborate with chefs and culinary teams to create and update menus that meet guest expectations and reflect the Resort's branding. Ensure a balance of diverse culinary offerings, including high-end dining, casual dining, and special promotions.

Customer Service:

Champion excellent customer service and guest experience, setting a high standard for the team to follow. Address and resolve guest concerns or complaints promptly and professionally.

Marketing and Promotions:

Collaborate with the marketing department to plan and execute effective promotions, special events, and marketing campaigns to drive food and beverage revenue. Monitor the effectiveness of marketing strategies and make adjustments as necessary.

Compliance and Regulations:

Ensure that all food and beverage operations adhere to appropriate regulations, including health codes, alcohol licensing, and safety standards. Stay up-to-date with industry regulations and best practices.

Financial Analysis and Reporting:

Prepare regular financial reports, forecasts, and performance metrics for the executive team. Analyze data to identify cost-saving opportunities and revenue growth strategies.

MINIMUM QUALIFICATIONS: 

Bachelor's degree in Hospitality Management, Business Administration, or a related field. An advanced degree is a plus. Proven experience in a similar role within the food and beverage industry, preferably in a casino or resort environment. Strong leadership, organizational, and communication skills. Excellent financial acumen and budget management abilities. Knowledge of industry trends, culinary concepts, and customer preferences. Familiarity with regulatory requirements related to food and beverage operations. A passion for delivering exceptional customer experiences and a commitment to high standards of service. Proficiency in relevant software and technology for inventory management, reporting, and scheduling. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license. 

TRIBAL PREFERENCE POLICY:

Members of the Jena Band of Choctaw Tribe shall be given absolute preference with respect to hiring, promotions, training, contracting, and separation from employment. For persons who meet the minimum qualifications, preferential treatment shall be based on the following criteria and shall be given in the following order:

Enrolled members of the Jena Band of Choctaw tribe who satisfy the minimum job qualifications Spouses of enrolled members of the Jena Band of Choctaw who satisfy the minimum job qualifications Enrolled members of other recognized tribes who satisfy the minimum job qualifications Military Veterans All others who satisfy the minimum job qualifications

KNOWLEDGE, SKILLS AND ABILITIES:

Ability to maintain confidentiality Ability to handle high-pressure situations and make quick decisions. Ability to work independently and meet strict time lines. Contributes to a team effort and accomplishes related results.

Ability to communicate clearly and effectively both orally and in writing.

Ability to logically and independently plan, organize, and complete work.

Must have excellent customer service skills.

Ability to set and achieve high standards of performance.

Ability to express ideas or make recommendations concerning job related issues; learn specific job duties and complete detailed work assignments.

Maintain knowledge of basic concepts and techniques.

Knowledge of company procedures and staff at all levels of the organization. Knowledge of modern office practices, procedures, and equipment. Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic. Knowledge of records management and basic accounting procedures. Knowledge of customer service practices and techniques. Skill in operating various word- processing, spreadsheets, and database software programs in a Windows environment. Records maintenance skills Ability to communicate effectively in the English language, both verbally and in writing. Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.

GUEST SERVICE STANDARDS:

Must be able to incorporate JCPC’s service strategy into daily operations.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee occasionally is required to stand for up to eight hours; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT:

Most of the job is performed in a Casino setting with exposure to second-hand smoke and a moderate noise level. Evening, graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts may be required. Tight time constraints and multiple demands are common.

WORK SCHEDULE AND ACCEPTANCE:

I understand by accepting this position with Jena Choctaw Pines Casino I attest that I have read and understand the job description and can perform the essential functions for the job for which I am applying. I understand that I may be scheduled to work any shift, due to the business being open 24/7, 365 days a year. I understand that the casino is open and operating on all holidays. I understand that I am expected to work the schedule that is assigned to me weekly or monthly, accepting any changes that are made by my supervisor(s). I understand that I am expected to be on time for any and all shifts, due to the fact I may need to relieve a co-workers and that there may be scheduled events for our guests. I understand as stated in our handbook, penalty points will be charged and accumulated for all absences. I have been made aware that we have a section in our handbook on rules of conduct, which I, as an employee, am required to adhere to. I have read this statement and agree.

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