Director of Front Office – Lead, Inspire, and Elevate the Guest Experience!

Are you a dynamic leader with a passion for hospitality? Do you thrive in fast-paced environments where guest satisfaction and operational excellence go hand in hand? If so, we want YOU to join our team as Director of Front Office at The Battle House Renaissance Mobile Hotel & Spa. The Battle House is an iconic downtown hotel and a centerpiece of the history of Mobile and the Gulf Coast region!

Why Join Us?

As a key member of our hospitality leadership team, you’ll oversee Front Desk, Bell Staff, Switchboard Operations, Concierge Services, and Gift Shop Retail—ensuring every guest enjoys a seamless and unforgettable experience. Your strategic mindset and hands-on approach will drive operational success while fostering a positive, guest-focused culture.

How You Will Make An Impact:

Lead and inspire the Front Office team to deliver top-tier service and maximize financial performance. Create a welcoming atmosphere, ensuring guests feel valued from check-in to check-out. Drive compliance and operational efficiency while identifying areas for improvement. Conduct engaging training and development programs to elevate team performance. Serve as a Service Champion, addressing guest feedback and enhancing their experience. Monitor revenue opportunities, manage budgets, and optimize front office operations.

What We’re Looking For:

Proven experience in front office leadership within a hotel or resort setting. Strong communication, problem-solving, and guest engagement skills. Hands-on leadership style with a passion for mentoring and team development. A results-driven mindset with a focus on guest satisfaction and operational success.

What We Offer:

Competitive salary + bonus and a robust benefits package. Opportunities for growth and career advancement, tuition reimbursement, and ongoing learning and training opportunities A wide array of perks and discounts, including worldwide Marriott travel benefits, significant golf discounts, restaurant and retail discounts, etc. A vibrant and supportive team environment The chance to make a lasting impact on guest experiences!

If you’re ready to take your hospitality career to the next level, apply today and be part of something exceptional!

Learn more about PCH Hotels & Resorts at - www.pchresorts.com