Job Requirements

About Us:

Welcome to the Embassy Suites by Hilton San Antonio Airport, your destination for effortless comfort and thoughtful amenities, just half a mile from San Antonio International Airport (SAT) and a quick seven miles from the vibrant heart of downtown San Antonio!

Our hotel features 263 stylish studio guest rooms and spacious suites, perfect for travelers seeking an experience of elevated relaxation. Start your day with a complimentary cooked-to-order breakfast, and wind down at our nightly reception, where you can enjoy free drinks and snacks in a welcoming atmosphere.

Whether you're here for business or leisure, we've got you covered with exceptional amenities: an indoor pool and hot tub, a fully equipped fitness center, a 24-hour business center, and on-site dining options. Need a quick gift or snack? Stop by our convenience store or enjoy the ease of in-room dining. Plus, enjoy the added perks of complimentary parking and high-speed internet access.

At Embassy Suites by Hilton San Antonio Airport, we’re dedicated to making every stay unforgettable with the perfect mix of comfort, convenience, and Texas hospitality!

Position Overview:

Are you ready to be part of something special? We’re seeking an enthusiastic hospitality professional who is passionate about delivering amazing guest experiences in our all-suites brand setting. This is your chance to join a supportive and dynamic team that values your contributions and invests in your success.

The ideal candidate is a natural leader with excellent communication skills, capable of inspiring and encouraging others while making smart financial and business decisions. With honesty, integrity, and a lead-by-example mindset, you’ll help foster an environment of trust, respect, and collaboration among team members.

At the core of our culture are the values that make us an incredible place to work:

Every Person Matters – We celebrate individuality and create a welcoming environment for everyone.Together We Can Do Great Things – Collaboration and teamwork drive our success.This Is More Than a Job – It’s a place to grow, thrive, and make a real impact.

If you’re excited about joining a company that cares about its people and loves what it does, we can’t wait to hear from you!

 

Key Responsibilities:  

Manages and motivates all Front Office personnel to include hiring, supervision, training, communicating objectives for the day, disciplining, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.Handle guest complaints, respond to emergency situations, inspect hotel public areas to ensure compliance to all procedures established by management.Checks and controls room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compiles and prepares financial reports, including rate and availability calendar.Communicates with guests and team members both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. Organizes, conducts and/or attends meetings to obtain and disseminate pertinent information.Must be able to perform as Manager on Duty for the hotel. Implements and monitors all corporate marketing programs.Assigns and instructs Front Office management team and guest service agents in details of work. Observes performance and encourage improvement. Monitors lobby traffic and make staffing adjustments accordingly.Prepares and conducts daily pre-shift meetings, communicates effectively with all management and guest service agent's preparing them with the needed information to provide superior guest service. Monitors meal break compliance. Reviews all memos and e-mails in a timely manner and handles accordingly.Promptly answers the telephone using a positive and friendly tone. Inputs messages into the computer. Retrieves messages and communicates the content to the guest. Retrieves mail, small packages and facsimiles for customers as requested. Must remain visible and present at the front desk monitoring and assisting GSA's whenever possible.Remains calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for guest service agents, Front Office Management, and other employees. Resolves customer complications and complaints by conducting thorough research of the situation and the most effective solutions. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.Ensures required Quality Assurance Training is conducted and remains current. Make recommendations for training related issues when inconsistencies develop at the Front Desk.Writes and completes personal management goals directly related to Front Office Business Plan goals.Handle noise complaints, credit problems, employee conflicts, guest relocation, and rejection of undesirables in conjunction with hotel security utilizing diplomacy and good judgement.Ability to perform the duties of all positions reporting to the Director of Front Office.Must be available to work am/pm/overnight, weekends, holidays and special events.Must have a clear Texas Driver's License. Other duties as assigned.

 

Work Experience

Skills Needed:

Strong written and verbal communication skillsKnowledge of front office systemsAbility to effectively deal with internal and external customers; some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.Ability to listen effectively and to speak English clearly.Able to read, speak and write Spanish preferred.Ability to access and accurately input information using a moderately complex computer system.Ability to stand, walk and continuously perform behand the front desk. Ability to communicate verbally and in writing in order to provide leadership and delegate where needed.

 Qualifications: 

High school diploma or equivalent requiredBachelor's degree from a four-year college or university degree in hotel administration or related field preferred. A minimum of four (4) years Front Office management experience of suite or full service preferred Must have a clear Texas driver's license

Benefits

About our Benefits:

Company paid short-term and long-term disability.  Medical, dental and vision insurance  Fidelity 401K retirement plan with employer matching up to 6% of contributionHilton Hotel Travel Discount Program   Paid Time Off (PTO) Free Meal Incentive Bonus Referral Bonus Incentive Program Team Member Assistance Program  

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.