Salary starting at $65,000 based on experience
Cheyenne Mountain Resort is a sprawling property nestled in the lush greens of Southern Colorado Springs. Impressive mountain views, along with exciting activities like golf, swimming, and tennis, allow for the unique resort experience that you can only get in this part of town. Before the fun can begin, our guests will need to check in upon arrival, and we want that experience to be unparalleled.
As Director of Guest Services, you would oversee the team that welcomes guests to the property. You will be directing and administering all Front Office operations including staff training, inter-department communications, and staff scheduling. The successful candidate must possess strong guest service skills, be able to communicate well, and have a passion to lead their department.
ResponsibilitiesSkills & Qualifications
Diploma in Hospitality / Tourism Management or a relevant field; or equivalent work experience4 years or more of progressive Front Office/Front Desk management experienceAbility to speak a second language fluently will be considered an assetGood working knowledge of Reserve/Opera software or similar programsExcellent proficiency with Microsoft Suite applicationsRefined verbal and written communication skillsAbility to work a flexible schedule; weekends, holidays, overnight shiftsPhysically agile, ability to stand or walk for long periods of timeImpeccable time management and organizational skillsExcellent problem-solving skillsWell-groomed, professional appearanceDemonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgroundsMust possess the following strengths: high energy, entrepreneurial spirit, motivational leader, good communicator, effective in providing exceptional guest service and ability to improve the bottom line.
Job Duties & Functions
Responsible for short- and long-term planning and the management of Cheyenne Mountain Resort Guest Services operations including, Guest Services, Transportation and Bell ServicesDevelop and recommend the budget, labor cost plans and objectives and manages within those approved plansDevelop, implement and maintain the resort’s VIP and Guest Recovery programsMaintain guest room inventory per guidance by the Director Revenue ManagementEnsure all operations and cash handling adhere to policies and proceduresMaintain excellent communication with the other departmentsStay updated regarding information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areasAnalyze, investigate, and resolve guest complaintsCreate expectations, lead people, manage processes, and hold people accountable for the agreed SOPsEnsure proper staffing levels for guest service goalsConduct or ensure all Training and Evaluations are completed as requiredCoach and counsel employees to reflect service standards and proceduresParticipate in the recruitment process for Guest ServicesPrepare reports concerning room occupancy, payroll expenses, and department expenses.Mentor, motivate, and teach staff to ensure successPlan and coordinate activities of Guest Services supervisors and line associatesMotivate team members and resolve any issues that occur on the jobAttend periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operation.Lead regular stand ups and Guest Services team meetingsControl all expenditures relating to Guest Services, including labor, guest room supplies, and equipment.Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordinglyUse up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenueImplements and monitors all corporate marketing programsRun and completes daily reports, analyze data and make decisions based on dataRespond to emergencies, including but not limited to the operation of the Fire Panel, communication with emergency personnel such as Police and Fire DepartmentComplete various additional tasks and assignments as needed or requested by the General Manager Company OverviewAs the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
BenefitsAfter an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering Daily Pay! Ask your Recruiter for more detailsMedical, Dental, and Vision CoverageShort-Term and Long-Term Disability IncomeTerm Life and AD&D InsurancePaid Time Off Employee Assistance Program401k Retirement Plan Compensation Min USD $56,000.00/Yr. Compensation Mid USD $70,000.00/Yr. Compensation Max USD $84,000.00/Yr. Options Apply for this positionApplyEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Need help finding the right job? We can recommend jobs specifically for you! Click here to get started.
EEO Statement
Aimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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