The Historic Davenport Hotel, Autograph Collection is a prestigious, iconic hotel located in Spokane, Washington, offering exciting job opportunities for hospitality professionals seeking to be part of a historic and renowned team. Joining our team means becoming part of a renowned hospitality brand known for its commitment to exceptional guest service and unmatched elegance. The hotel boasts a rich history, stunning architecture, and luxurious amenities, making it a sought-after destination for both business and leisure travelers. As a team member, you will have the opportunity to work in a unique and historic environment, providing outstanding service to guests from all over the world. The Historic Davenport Hotel values professional growth and development, offering opportunities for advancement within the organization. Join our team and be part of a rewarding and fulfilling career in the hospitality industry, where your skills and dedication will be recognized and rewarded in a truly special setting.
OverviewAre you a dynamic and results-driven leader with a passion for delivering exceptional guest experiences? Join our team as the Director of Guest Services and play a key role in creating unforgettable moments for our guests. With your high energy, enthusiasm, and strong leadership skills, you'll oversee all aspects of guest services, ensuring that every interaction exceeds expectations. Take this opportunity to lead a dedicated team, drive innovation, and elevate our service standards to new heights. Apply now and be part of a vibrant and rewarding hospitality environment!
Key Responsibilities:
Develop and implement strategies to enhance guest satisfaction and loyaltyLead and inspire a team of guest services professionals, providing guidance and supportEstablish and maintain effective communication channels with other departmentsMonitor guest feedback and take proactive measures to address concernsCollaborate with the sales and marketing team to promote guest services offeringsImplement training programs to continuously improve service standardsEnsure efficient operations of front desk, concierge, and guest relations functionsStay updated with industry trends and best practices to drive innovationJoin our team as the Director of Guest Services and shape the guest experience at our property. Apply now to unleash your leadership potential and contribute to our commitment to excellence in hospitality.
Qualifications Bachelor's degree in hospitality management or a related field or equivalent experienceProven experience in a guest services leadership role within the hospitality industryExceptional leadership and team management skillsStrong customer focus and a genuine passion for providing outstanding serviceExcellent communication, negotiation, and problem-solving abilitiesAbility to analyze data and make informed decisionsProficiency in hotel management systems and guest service softwareAvailability to work flexible hours, including evenings and weekends BenefitsDavidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
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