GENERAL SUMMARY

The Director of Housekeeping is responsible for the overall management and day to day operations of the Hotel Operations, Casino, and Public Area Housekeeping Departments and for meeting and maintaining our AAA rating standards and Viejas STYLE standards, as appropriate for each area.

CORE SCOPE OF POSITION

Responsible for monitoring all aspects of the services performed in the Housekeeping Departments throughout the facility. Develop and maintain consistent standards in the Housekeeping operations to ensure an exceptional level of cleanliness in guest rooms, public areas, restaurants, and pools. Plans, organizes, coordinates, conducts, and evaluates work performance in terms of staff relations, customer service, and efficiency of the Housekeeping Department. Analyzes and determines personnel requirements and problem solving and is responsible for the administrative functions of Housekeeping Department and personnel. Plans, implements, and evaluates on-the-job training, in- service education, continuing education of all Housekeeping Department personnel as well as orientation of newly assigned personnel. Responsible for the long-term direction of Housekeeping Department, including improvements and projects. Plans, manages, and coordinates the daily operations of the housekeeping team, including training, performance reviews, coaching, development, and disciplining of team members. Monitors work flow to ensure safe practices, work quality and accuracy; ensures compliance to applicable rules and regulations and policies and standard operating procedures. Ensures that the team members are completing tasks in a safe manner and in compliance with all applicable safety regulations and/or rating standards. Develops and conducts monthly departmental training and related education programs such as techniques of cleaning and sterilizing facilities, use of chemical agent and equipment, collection and disposal of infectious materials and general environmental maintenance. Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards. Develops and implements standards and procedures with focus on resource conservation and sustainable practices. Works with other departments to schedule cleaning projects and ensures requests are accommodated in a timely and efficient manner. Manage the selection, training, and development of employees with an eye toward maximum employee satisfaction, productivity and guest satisfaction. Monitors and manages the departmental budget and inventory control to minimize cost. Designs, plans, and coordinates special projects to improve, enhance, repair and maintain the hotels. Maintains required records, gathers statistics and prepares reports as required. Ensures a safe and hazard free work environment. Performs other duties as assigned.

STYLE SERVICE COMMITTMENT

All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!

LEADERSHIP

Is a role model of the Viejas’s service culture. Leads by example and creates strong morale and engagement in his/her team. Communicates company and departmental goals and fosters open communication across the department. Fosters a culture of accountability, providing regular feedback to team members, including celebrating successes and addressing areas needing improvement. Manages conflict effectively; listens and assesses situations; takes action to resolve.

INTERACTION

Interacts with internal and external guests. Regularly interacts with senior management on matters concerning any issues impacting guest service and our property service rating.

SUPERVISION

Manages through Managers and indirect supervision of housekeeping team.