Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
LocationThe Joule Dallas, TX
Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the ’80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination—a forerunner in the renaissance of downtown Dallas.
Overview
The Director of Housekeeping is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.
Responsibilities Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's.Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards.Establish and maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.Maintain and control all housekeeping equipment.Ensure compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).Conduct monthly guest supplies and cleaning supplies inventories.Ensure that large guestroom turns are managed efficiently.Ensure consistency with departmental opening and closing procedures.Manage vendor contracts (i.e. dry cleaners, window washers, etc.).Prepare and conduct all Housekeeping interviews and follow hiring procedures according to Highgate Hotel International SOP's.Develop employee morale and ensure training of Housekeeping personnel.Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis.Inspect all VIP rooms prior to arrival.Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards.Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.Conduct monthly and quarterly Housekeeping inventories on a timely basis.Ensure guest privacy and security by correctly following Highgate Hotel procedures.Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion.Conduct pre-shift meetings for room attendants and housemen.Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies.Review Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis.Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements. Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting.Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.Ensure sign off of all Service Standards by Position competencies for Housekeeping staff.Carry a pager at all times. Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.Manage and organize large turn days (including group check-ins or check-outs).Monitor out-of-order, out-of-service, discrepant and show rooms.Must maintain constant communication with Guest Services.Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.Establish and maintain key control system.Ensure participation within department for monthly Highgate Hotel team meeting.Focus the Housekeeping Department on their role in contributing to Medallia Scores.Monitor all V.I.P.'s, special guests and requests.Review Housekeeping log book and Guest Request log on a daily basis. Qualifications At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2 or more years of related experience.Supervisory experience required.Must be profecient with MS Word and MS Excel. Long hours sometimes required.Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.