About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.

About the Role:  
Four Seasons Hotel and Private Residences New Orleans is seeking a Director of Housekeeping to join our dynamic Rooms Division.

The Director of Housekeeping ensures that our guest accommodation and all areas in the front and back of house are maintained in a spotless condition at all times. They will also oversee the hotels laundry and valet services. The primary responsibility of this role is to ensure that Four Seasons standards are met through the effective training and management of our Housekeeping team, ensuring that labor and other costs are controlled without compromising quality, and coordination with all other departments of the hotel.

To be successful in this role, you will be a passionate and motivated leader, with excellent personal presentation and interpersonal skills. A demonstrated ability to lead a multicultural team is essential, as is solid business acumen and a passion for service.

Applicants are required to have three to five years experience with a diversity of Operational Rooms Division management positions.  A college degree preferably specializing in Hotel management or business administration, or equivalent experience is recommended.

Some travel may be required for training, conferences and special events.

We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance.  

What you will do

Manage the staff of the Housekeeping Department- Interview, train and schedule the staff. Conduct Performance Evaluations and disciplines staff when needed.  Ensure communication of and follow-up on any problems, guest requests or special requirements.

Establish detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment.  Set and maintain high standards of cleanliness. Assign staff to complete the needed activities for the day.  Monitor staff’s activities to assure that standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily. Work directly with outside contracted companies to assure quality and timeliness of work.

Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.  Respond to all guest requests in an accurate and timely manner. Coordinate the housekeeping needs of any Condominium or Co-op owners.  Interact with guests via in person and by phone.

Assure the financial goals of the department are being met. Monitor and control labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services.  Establish and maintains accurate inventory records. Participate in periodic Linen, Uniform and Supplies Inventories.  Recommend appropriate actions passed on results of inventory.  Assure that equipment is properly maintained.  Prepare annual budget for labor and operating expense. Propose items to be included in annual Capital Plan.

Assure effective operation of the Laundry/Valet Department.  Assist the department when needed.

Take action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees. Respond swiftly and effectively in any hotel emergency or safety situation.

Comply with Four Seasons’ Work Rules and Standards of Conduct.

Work harmoniously and professionally with co-workers and supervisors.

What you bring:  

Minimum 15 years Housekeeping experience in fast-paced, high pressure, big box hotel environments

Minimum 3 years managerial experience in Housekeeping or Operational Rooms Division Management positions

Strategic, strong business acumen, high-level communication and interpersonal skills

Passionate and motivated leader with excellent personal presentation and ability to lead a multi-cultural team

Ability to multi-task on several tasks at once  

Work authorization in the United States  

What we offer

Rewarding Work Culture

Excellent Mentoring, Training and Development Opportunities

World Class Medical, Dental, and Vision Insurance Program

Discounted stays  and accommodations at Four Seasons Worldwide after 6 Months

Holiday and Vacation pay (9 paid Holidays including Mardi Gras)

Complimentary employee meals prepared by the Four Seasons Culinary Team 

Complimentary dry cleaning of employee uniforms 

Discounted parking  

401k participation with a company matching program 

Schedule and Hours

This position is a full-time position. Candidates must be able to work mornings, evenings, nights, weekends, and holidays.

   

Want to know more about working for Four Seasons? Visit us at: 

https://www.fourseasons.com/neworleans/ YouTube: http://bit.ly/WeAreFS Facebook: http://bit.ly/WeAreFS_FB LinkedIn: http://bit.ly/WeAreFS_LI Twitter: http://bit.ly/WeAreFS_TW Instagram: http://bit.ly/WeAreFS_IG 

See what our employees are saying at: #FSEmployee  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf