Director of Housekeeping
Marriott Vacations Worldwide
***Relocation Assistance Available***
**Education and Experience**
+ High school diploma or GED; 3years experiencein housekeeping or related professional area
OR
+ 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3years experiencein housekeeping or related professional area
**CORE WORK ACTIVITIES**
**Managing Housekeeping Operations and Budgets**
+ Ensures compliance with all housekeeping policies, standards and procedures.
+ Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate.
+ Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.
+ Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
+ Inventories stock to ensure adequate supplies.
+ Supervises an effective inspection program for all guestrooms and public space.
+ Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
+ Ensures all employees have proper supplies, equipment and uniforms.
+ Communicates areas that need attention to staff and follows up to ensure understanding.
+ Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
+ Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
**Conducting Human Resources Activities**
+ Uses all available on the job training tools to train new hires and provide follow-up training as necessary.
+ Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.
+ Schedule associates to business demands and for tracks associate time and attendance.
+ Ensures associates understand expectations and parameters.
+ Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
+ Observes service behaviors of associates and provides feedback to individuals.
+ Ensures associate recognition is taking place on all shifts.
+ Solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction results to identify and address associate problems or concerns.
+ Participates in associate progressive discipline procedures.
+ Review associate satisfaction results.
+ Participates in interviewing and hiring of team members with the appropriate skills.
**Ensuring Exceptional Customer Service**
+ Sets a positive example for guest relations.
+ Participates in the development and implementation of corrective action plans to improve guest satisfaction.
+ Empowers associates to provide excellent customer service.
+ Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
+ Responds to and handles guest problems and complaints.
+ Strives to improve service performance.
\#LI-MM1
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
Confirm your E-mail: Send Email
All Jobs from Marriott Vacations Worldwide