Description:

The Director of Housekeeping will be responsible for various Housekeeping departments, including but not limited to Housekeeping, Uniform Room, and Butler services. The Director of Housekeeping will work closely with the Director of Hotel Operations to effectively create and manage strategies to drive labor and expense proficiencies in accordance with budget. Responsible for monitoring Guest experience metrics, ensuring Guest correspondence and surveys are responded to timely and developing strategies to respond to trends in Guest feedback. Maintain accurate and appropriate Team Member work history documentation within the Company policy. Coach and issue discipline when necessary, to ensure adherence to all applicable policies and procedures. Constantly serve as a role model and leader for all Team Members. Answer any questions that Team Members may have; with a professional attitude. Responsible for other job related duties as assigned. Perform responsibilities in accordance with all Company standards, policies, and procedures within the Company culture.

Qualifications:

High school diploma or equivalent with at least four (4) years of Housekeeping/Hotel Management experience preferred. Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form. Knowledge of basic Accounting. Knowledge of property managements system preferably LMS. Prefer experience of other Hotel and administration systems including but not limited to HotSoS, ADP and Delphi. Must have technical skills including knowledge of Microsoft Office applications, web browsers, etc. Excellent verbal communication skills, strong interpersonal skills, and professional behavior to effectively handle all issues including those of a sensitive in nature. Ability to create, read, and evaluate basic and complex reports, correspondence and use basic mathematical skills. Ability to remain stationary at a designated workstation for periods in excess of eight (8) hours. Able to handle multiple task assignments and prioritize accordingly. Ability to become proficient with department procedures and systems and demonstrate strong overall competencies.