**Become a part of our caring community and help us put health first** Humana’s In-home Health & Well-being Assessments (IHWA) Program is a mature and successful program designed to provide our MA members with a full health assessment, close Stars gaps, educate members, and support follow-up of members’ unmanaged medical, behavioral, and SDOH needs. The department is organized to focus on the top priorities in our IHWA 5-year plan: Member Engagement, Volume Performance, Stars Support, Post-visit Follow-up, Program Value, and Vendor Operational Excellence. The IHWA Performance Director will report to the IHWA Program AVP and the Member Engagement and Volume Performance teams will report to this Director position. This is a new position created to deliver our highest priority 5-year goal, to increase our Program completion rate by 6% (a 25% increase). The success of this goal is highly dependent on our vendors’ ability to staff high-quality clinicians and engage members. The newly combined Performance team is responsible for: • Member engagement strategy • All member communications, approval, and implementation, including support of Stars and Follow-up initiatives • Setting annual Bid volume and completion rate goals • Delivery of target member lists • Tracking and driving vendor visit volumes and completion rates • Presentations to leadership on annual and 5-year plan and performance The teams have a plan for 2025, a challenge of this role will be to create and deliver a 5-year plan to increase completion rates by 6% by 2029. This position will work closely with their team, leader, & peers, our vendor partners, and Clinical Marketing & HTA Analytics. This Director will be successful if they deliver the above and: • Maintain our positive and collaborative relationship with our vendor partners • Engage other Humana departments to support IHWA member engagement • Support their teams’ delivery of a long list of actions they already have planned to improve performance • Use consultants to research and identify larger, transformative solutions • Dig into the details of the Member Engagement & Eligibility data and reporting • Increase productivity by tracking and pushing vendors to improve several KPI’s (Attempt, Reach, Acceptance, Cancelation, et al) • Reinforce our department’s existing positive, can-do culture • Support their team members’ individual development **Use your skills to make an impact** **Required Qualifications** + Bachelor’s degree in business administration, Public Health, or a related field + 5 or more years of leadership experience + 2 or more years of MRA experience + 2 or more years of analytics experience + 2 or more years managing a member engagement program + Strong knowledge of Microsoft Office XP products (Word, Excel, PPT) + Strong analytical skills + Excellent communication and presentation skills, both oral and written + Strong relationship building skills + Must be passionate about contributing to an organization focused on member health outcomes and member experience **Preferred Qualifications** + Master's degree in business administration, Analytics, Public Health, or a related field + SQL skills + PMP certification a plus + Six Sigma Certification also a plus + Clinical certification or background **Additional Information** Primary Location - **Humana Tower** We are seeking a dedicated candidate for a remote position based in Kentucky. The ideal candidate should be within a reasonable travel distance to our corporate office for occasional in-person meetings as needed. **Interview Format** As part of our hiring process, we will be using an exciting interviewing technology provided by HireVue, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making. If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes. **Scheduled Weekly Hours** 40 **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $150,000 - $206,300 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. **Description of Benefits** Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. **About Us** Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. **Equal Opportunity Employer** It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.