BlueSnap is a rapid-growth international FinTech company, headquartered in Waltham, MA, with offices in Israel, Ireland, and the UK. We are thrilled to be one of the fastest growing companies in the payments industry. Our team works collaboratively building a world-class payments orchestration platform that provides our clients with extensive capabilities, technologies, and services, all with only one integration.The Director of Implementations is responsible for leading BlueSnap’s global Implementation Team. This team is responsible for consultatively leading clients through their integration to BlueSnap quickly and with ease. The integration process typically begins once a contract is signed. At that point, Implementation Specialists consult with client, especially technical leaders and staff: understanding the business value expected, engaging the client’s project team, coordinating activities and tasks with the client and BlueSnap resources, support client’s ad hoc requests and questions, and working proactively to remove any hurdles in the way of the client going live.Each Implementation Specialist is assigned many clients. Technical competence, knowledge of the industry and client goals, communication, and drive are the hallmarks of our strong team. The Director of Implementation will bring these skills plus energy, experience, and a positive attitude to accelerate the evolution and refinement of the team and its processes with an eye to automation of tasks and driving white-glove client experience.This is a hybrid position ideally based in Waltham, MA.Responsibilities:Manage a team of Implementation Specialists responsible for shepherding clients through the integration of technical and business systems, software, and solutionsOversee and support multiple projects and merchantsFocus on improving scale by working within and across departments to develop more effective workflows, develop and roll-out task automation, and improve the day-to-day efficiency of the teamBuild an extensive knowledge of department processes and continued improvement of existing processes and proceduresEvolve materials to exude professionalismReview customers’ solution/requirements, develop high level project plans and ensure that integrations are completed on time and meet client expectationsManage and assist Implementation team members in the day-to-day performance of their jobsDevelop and consistently maintain capacity and competency planCoordinate and assist with resolving service and implementation issuesMay be involved in pre-sales product demonstrations or assisting with scoping projects or developing proposalsEnsure alignment between corporate objectives and departmental goals, priorities, and activitiesQualifications:5+ years’ experience in payment processing, ecommerce platform acquiring/issuing or financial services/credit industries3+ years supervisory/managerial experience developing and improving high-performing teams3+ years in a customer facing / implementation roleProven record of leading process improvement and operational scalingStrong sense of ownership, focus on client experience, and valuePassion for delivering client value and an excellent client experienceExceptional analytical, communication, and technical skillsSelf-driven and passionateConstantly looking to improve the status quoFamiliarity with an environment where cross-functional collaboration is essential to accomplishing goals and objectivesGreat team playerAs an eligible full-time BlueSnap team member you will receive a competitive salary, along with an excellent benefits package which will include BlueCross BlueShield medical and dental insurance, FSA, HRA, vision, life, disability and more! You will have the opportunity to save for retirement through our 401K plan which includes a generous company match. We find some of our best team members through employee referrals, which is why we provide you with the opportunity to earn significant referral bonuses. In addition, we provide our team members with a PTO plan that will help you enjoy nice work/life balance. These are just a few of the great benefits we offer. We look forward telling you more during the interview process with BlueSnap!BlueSnap is an equal opportunity employer. We celebrate differences in both background and perspective. All our applicants are considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We support equality of treatment in employment and are committed to having procedures to determine equal pay for our employees that do not discriminate and are free from bias.