**All the benefits and perks you need for you and your family:** + Benefits from Day One + Paid Days Off from Day One + Student Loan Repayment Program + Career Development + Whole Person Wellbeing Resources + Mental Health Resources and Support + Pet Insurance* + Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense) **Our promise to you:** Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **Schedule:** Day **Shift** : Monday - Friday 8:00am - 5:00pm **Location:** **601 E ROLLINS ST, Orlando, 32803 Onsite** **PRINCIPAL DUTIES AND JOB RESPONSIBILITIES** **:** + Provides leadership and ongoing management of effective patient care navigation initiatives including third-party vendor management, internal resource management, performance metrics reporting, performance improvement processes and budget management. + Provides leadership, development and implementation of a centralized patient referral center aligned with the CxC and in accordance with the strategic imperatives for AdventHealth and business growth goals of the East Florida Division. + Identifies, develop, gain consensus, implement and lead financially viable business plans and organizational models related to new and existing programs relevant to AHMG employedmanagement initiatives and external community provider groups in support of growth opportunities. + Develops well-defined and comprehensive strategic business plans that outline short and long-term growth objectives and detail strategic and tactical initiatives relevant to optimizing patient access to our health care providers. + Develops service level agreements and outcome measurement tools. Recruit, retainand grow talented and experienced call center agents and supervisors while managing performance and service level agreements. + Coordinates efforts with Operations, Information Technology and Systems, and Telecommunication administrators to maintain a dynamic referral center platform for the medical group. + In partnership with Executive, Physician and Administrative Leadership throughout AdventHealth; leads the integration of the Network Access Initiative in concert withAdventHealth’smission, vision, values, service standards and strategic plan. + Collaborates effectively with ambulatory physician and operational leaders to ensure optimalutilization of provider time. We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.