The Director of Nursing Services has direct responsibility for the supplemental staffing team department. Has
overall accountability for the quality of patient care, the monitoring of performance of the nursing staff, and the
development and management of the budget. Oversees and directs departmental management in the
orientation, education, and development of the staff in order to establish the knowledge and skills necessary to
provide care appropriate to the age of the patients served. Contributes to nursing and ARH in support of
philosophy and objectives and education efforts. Collaborates with physicians, staff, support departments and
service lines to assure excellence in patient care. The Director of Nursing Services works directly with the
Director of Central Staffing and the System CNO to ensure all financial and quality metrics are achieved.
Serves as a liaison between nursing staff, doctors, and healthcare administration.
Critical thinking skills: Seeks resources for direction, when necessary. Performs independent problem-solving.
Decision-making is logical and deliberate.
Performs actions that demonstrate accountability. Exercises safe judgment in decision-making.
Develops and implements departmental goals, plans, and standards consistent with the clinical, administrative,
legal, and ethical requirements/objectives of the organization.
Assists with formulating annual operating and capital budgets for department.
Monitors and evaluates departmental budgets and ensures that the department operates in compliance with
allocated funding. Coordinates and directs internal/external audits.
Reviews/revises policies and procedures on an annual basis in collaboration with ARH leadership to ensure
evidence-based care standards are being met.
Plans and monitors staffing activities, including hiring, orienting, evaluating performance, disciplinary actions,
and continuing education initiatives.
Provides resources to assure that new employees receive an adequate, quality orientation and all personnel are
provided with continuing education opportunities commensurate with their position requirements.
Assures that licensure and required competency certificates are current for all personnel as appropriate.
Acts as a role model for patient satisfaction and quality of care.
Supports the efforts of the facility to improve engagement by operationalizing current nursing strategies,
including nurse leader rounding, employee rounding, hourly rounds, beside shift report and other initiatives.
Assists with staff scheduling. Manages all practical aspects of staff labor in accordance with patient care needs
and established productivity guidelines.
Participates in interdisciplinary committees and workshops as needed to facilitate work of the organization.
Effective time management by completion of activities and reports in established time frames.
Participation in resource and product reviews and product evaluations as needed.
Has formal mechanism in place to ensure ongoing communication with staff and management team.
Creates and fosters an environment that encourages professional growth. Integrates evidence-based practices
into operations and clinical protocols.
Works with medical staff to coordinate management of patient care.
Investigates and documents unusual or complex situations, never events, concerns, or complaints with
corrective action plan noted.
Assures that assigned department(s) are operated in a manner consistent with the approved clinical care
standards, quality assurance program(s), DNV and all regulatory agencies.
Leads and maintains performance improvement activities for the department(s).
Develops and maintains appropriate working relationships with all internal and external customers.
Provides guidance to department clinical staff leaders in operational budgets and variances to goals and takes
corrective action as necessary.
Demonstrates commitment to professional growth and competence by participating in conferences, courses, and
workshops to upgrade management skills.
Actively participates in teaching and education of others.
Ability to communicate using verbal and/or written skills for accurate exchange of information with physicians,
nurses, health care professionals, patients and/or family, and the public.
• Performs other duties as assigned
• Complies with all policies and standards
Education (experience can be substituted for education)
Bachelor's Degree in Nursing Required
Master's Degree MSN, MPH, MBA or MHA Preferred
Work Experience (education can be substituted for experience)
4-6 years Five (5) years of clinical experience Required
1-3 years Minimum of two (2) years of progressive management experience in a healthcare setting. Preferred
Knowledge, Skills and Abilities
Handles multiple priorities
Independent discretion/decision making
Makes decisions under pressure
Manages anger/fear/hostility
Manages stress appropriately
Works alone effectively
Works in close proximity to others and/or in a distracting environment
Works with others effectively
Licenses and Certifications
Current licensure to practice nursing in the State of KY or WV, depending on legal state of residence. Required
BLS upon hire Required
Professional Nursing Certification Preferred