The Director of Operational Excellence has broad oversight for all departmental programs within a
business unit including identification, development, progress tracking and outcome reporting. In
addition to any newly identified programs, standard required programs are: Quality and Compliance,
Employee Engagement, Recruitment and Onboarding, employee specific needs such as CiCare,
Workplace Safety, Patient Experience, Contract Management and New Software Implementation.
Efficiency of operations across all departments will be demonstrated. With strong focus in leadership,
strategy execution and innovation, this critical member of the business unit leadership team serves as a
key advisor to the Executive Director/Administrative Director to ensure the integrity of the business unit
services while meeting the business objectives of the organization.

What you will do
Sets vision for and leads department priorities.
Partners with Executive Director/Administrative Director in short and long range planning
activities that align with the operational plan, incorporate innovation and new technologies
and promote the individual needs of each business unit.
Acts in an advisory role to all departments, programs, staff and leaders.
Maintains a Master Program Schedule (FACI) and regularly reports on progress to all Senior
leaders.
Develops an Annual Report.
Leads recruiting, onboarding and hosting of events ensuring adequate staffing levels to support
daily operations.
Leads Quality and Compliance programs ensuring safe, best in class care for patients, staff and
visitors as applicable.
Oversees contract administration needs including initiation, vendor performance and financial
oversight.
Partners with Business Operations and Strategic Initiatives (BOSI) & leadership to prepare
budgets, monitor FTE variances, track financial outcomes and make recommendations.
Implements, oversees and continuously improves systems, processes and standard work to
drive the successful management of operations.
Facilitates effective communication across the enterprise. Builds, develops and grows business
relationships with stakeholders and vendors.
Supports professional growth of direct reports through identification of learning needs,
designing developmental plans, and facilitating learning opportunities.
Coaches, mentors, and motivates direct reports in order to meet business unit program goals.

Pay range for this role is $155,000 - $195,000

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