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What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Deliveries and Logistics Company in the world.

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DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

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Grow YOUR career with DHL today…

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We currently havean opportunityto fill a Director of Operationsposition at our CVG Hub in Erlanger, Kentucky. This position will be responsible for establishing and executing the policies and procedures necessary to manage the physical manipulation of express cargo within, into, and out of the CVG hub in a safe but expedited manner while ensuring that the entire process meets customer and internal requirements.

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Key Accountabilities

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\n\nDirect activities to ensure the safe, timely and cost-effective processing of air express cargo freight.\n\n

\n\nImplements and directs quality control program for all operational areas.\n\n

\n\nEstablishes, monitors, and revises policies, procedures, and service standards for hub Ramp operations to agree with global standards.\n\n

\n\nDirects and ensures compliance with established DHL corporate, hub, gateway and airline policies, procedures and standards in accordance with government regulations.\n\n

\n\nEstablishes and maintains a record keeping system for all hub warehouse operations regarding volume, damages, safety incidents, productivity, etc.\n\n

\n\nCommunicates with some or all of the following business units: systems operations control, load control, facilities maintenance, sort, ramp, gateway and USCustoms to ensure efficient and safe operation of the hub.\n\n

\n\nManages 2-6 subordinates; responsible for hiring, coaching, training, and developing staff.\n\n

\n\nRegularly interacts with contacts outside DHL on broader more strategic issues. \n\n

\n\nDrives quality and customer service. \n\n

\n\nPrime spokesperson to external customers, industry groups and/or professional associations.\n\n

\n\nLeads Initiatives and processes for business/functional area within overall areas of responsibility. \n\n

\n\nApproves policies, methods, processes, techniques for business function based on change initiatives. \n\n

\n\nGuides the successful completion of major programs across job areas or functions.\n\n

\n\nManages operational plans and activities that result in accomplishing business strategies.\n\n

\n\nCreates workforce staffing plans and ensure availability of human capital necessary to accomplish planned business results.\n\n

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Leading as a Successful 21st Century Manager

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\n\nDevelop a high-performance service culture within the organization that nurtures and encourages service excellence, engagement, cost consciousness and quality based on our CIM 21stCentury Manager principles and Respect and results\n\n

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\n\nIdentify training needs and opportunities to develop a highly skilled functional department. Trains and develops managers for succession\n\n

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\n\nExecute developmental and career planning processes for the operations team, complete appraisals and all applicable development plans\n\n

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\n\nPeople manager, able to lead and motivate the team to drive continuous improvement of processes and practices, along with levels of customer satisfaction\n\n

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\n\nDemonstrate critical interpersonal relations and judgment skills in working with the various constituents throughout the organization\n\n

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\n\nLead the team in a manner that is consistent with DHL cultural expectations (positive, decisive, sense of urgency)\n\n

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Key Requirements

\n\n\n\t10 + years of experience inlogistics, transportation, warehouse or industry related field preferred\n\tPosition is3rd shift, candidates should be flexible and willing to work any shift\n\tMinimum 7 (Seven) years of managerial experience required\n\tBS/BA (preferred) with previous Managerial experience\n\tExtensive depth and breadth of expertise and experiences in business/functional area\n\tA wide comprehensive acquaintance and understanding of both general and specific aspects of work supervised and practical application to problems and situations ordinarily encountered.\n\tApplies and/or develops highly advanced technologies, principles, theories and concepts.\n\tAdvanced Level Skills in MS Word and Excel\n\tStrong communication (oral and written) skills\n\tAble to develop and promote personnel\n\n\n

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DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

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The EEO is the Law poster is available here:https://www.eeoc.gov/employers/eeo-law-poster

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