As a Director of Operations, you will:
• Coordinate, in conjunction with the physician leader and AVP for AHC Imaging, the human resource functions for clinical staff including hiring, performance evaluation, counseling, terminations, promotions, wage/salary adjustments, disciplinary decisions and grievance procedure; manages and assists in the development and implementation of programs designed to retain staff and enhance teamwork among working groups.
• Determines the composition and scheduling of staff to assure the delivery of effective and cost-efficient care.
• Oversee Manager of Scheduling and PreCert, 3 Business Development Liaisons, 2 Imaging Coordinators - focused on client relations, service delivery, satisfaction and service renewal
• Manage all Marketing and Business Development Initiatives for Adventist HealthCare OP Imaging
• Increase referring physician awareness and educate OP Imaging referral sources on services offered.
• Identify and track new business opportunities. Conduct presentations, organize and submit RFPs, identify subject matter experts needed, and transition new business to a Business Development Coordinator, Informatics Administrator, or Center Manager.
• Develops, revises and implements standards and policies for operational aspects of OP Imaging patient care goals and objectives.
• Prioritizes workload demands, establishing productivity expectations, and cross covering functions within and across areas as needed.
• Participate and assist with all financial management activities including the development of annual operating and capital budgets; monitors performance against the budget monthly, explaining variances and taking corrective action as necessary.
• Develops group practice orientation for new hires; coordinates the training of staff; leads multi-disciplinary team in providing a strong and consistent customer service orientation; maintains records on training activities.
• Ensures appropriate clinical staffing and assignments.
• Evaluates all aspects of patient care delivery system and makes recommendations for improvements.
• Develop and execute marketing plans and marketing materials.
• Build programs that serve as a pipeline for imaging referrals.
• Uphold the values and customer service standards of the organization.
• Track, report and evaluate physician/client satisfaction. Identify ways to increase scores and develop strategy for future success.
• Manages current asset inventory by maintaining equipment records including tracking ID numbers, depreciation cycles, vendor contracts and preventative maintenance to provide accurate data to the state for regulatory agency requirements and data underscoring the optimal equipment use in Radiology.
• Acts as a liaison between Radiology, Facilities, Radiology Safety Office, outside vendors and other internal departments to manage department building modifications, changes, and additions to facilitate on time, on budget, high-quality project completion and meet building and regulatory requirements. This includes, but is not limited to maintenance of schedules, budgets, quality metrics, work site inspections and project progress reporting.
• Supports departmental leadership in decision making by providing data and benchmark information to assess capital equipment ability to meet departmental needs. Participates in strategic planning activities to develop a plan for future capital equipment.
• Ability to work under pressure and balance many competing priorities.
• Organize all imaging assets on an asset inventory list. Data to track include modality, vendor, model, age, projected volume growth, estimated life, service cost over five years and any comments that may add value. This asset list will be referenced to inform the capital budgeting process. Example: If you have an aging asset with high service cost that is growing volume due to it being aligned with the strategic plan, then it is a good example of an asset to target for replacement.
• Maintain a five-year capital plan. This exercise should occur prior to the organization’s capital planning to best inform the planning process. Create a grid for a rolling 5-year period that lists the modality, description of equipment, cost and total cost by year. This exercise is completed annually and updated on a rolling five-year basis.
• Responsible for oversight of the imaging services safety strategy development and refinement.
• Participate in hiring process of new team members which includes interviews, panel interview, interactions, etc.
• Champion AHC OP Imaging culture, identify and propose innovative ways to enhance the employee experience.
• Responsible for providing a consistent, productive and engaging workplace environment.
• Provide assistance and oversight of employee experience communications to ensure consistency and clear messaging.
• Support the Manager who is overseeing Patient Experience Committee and works with office-based leaders and staff to support the achievement of AHC and OP Imaging patient experience goals.
• Demonstrates understanding of how to facilitate and promote a cultural change in an organization
• Responsible for all system upgrades/testing etc. as it relates to Patient Access computer programs (i.e.; electronic scheduling book, registration functions, etc.)
• Build programs that serve as a pipeline for imaging referrals.
• Familiarity with Press Ganey and patient satisfaction survey results.
• Uphold the values and customer service standards of the organization.
• Performs other duties as required or assigned.
Qualifications include:
• Strong organizational skills.
• Strong creative and technical skills.
• Knowledge of health plans, insurance providers, healthcare systems & sales preferred
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Ability to learn and adapt to new systems quickly.
• Technically savvy – able to learn new on-and offline-based systems, software, and technical programs easily.
• Ability to prioritize and coordinate multiple projects independently or in a team-oriented environment.
• Excellent customer service skills.
• Excellent telephone/speaking/communication skills; tact and positive demeanor.
• Excellent writing and proofreading skills.
• Excellent critical thinking skills.
• Demonstrated ability to communicate effectively and work with diverse clientele.
• Must demonstrate a commitment to teamwork.
• Willingness and ability to be flexible with schedule to meet program needs.
• Ability to become proficient in multiple online databases and technical programs.
• B.A./B.S. degree from an accredited university in a business, healthcare or related field of study required. Master’s Degree in related field required.
• Strong leadership and consensus building skills with minimum of five years supervisory experience in healthcare
• Minimum of five or more years of experience in Imaging.
ARRT R.T. (R) or RN credentials required
• Polished presentation and interpersonal skills.
• Must possess top level business management, interpersonal, and facilitation skills.
• Needs good knowledge of Microsoft Office and Windows-based computer applications.
• Ability to work independently and handle a multi-task environment.
• Strong organizational skills.
• Protects organization’s value by keeping information confidential.
• Performs all other duties as assigned.
Work Schedule:
Day Shift
#GR8 Other
Pay Range:
$116,227.90 - $174,341.85In cases where the range is displayed as a $0 amount or if the position is Per Diem (offering a fixed rate), salary discussions will occur during the screening process.
United States of America (Exempt)At Adventist HealthCare our job is to care for you.
We do this by offering:
Work life balance through nonrotating shifts
Recognition and rewards for professional expertise
Free Employee parking
Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
Paid Time Off
Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
Subsidized childcare at participating childcare centers
Tuition Reimbursement
Employee Assistance Program (EAP) support
As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.
If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.
Join the Adventist HealthCare team today, apply now to be considered!
COVID-19 Vaccination
Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.
Tobacco and Drug Statement
Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.
While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.
Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).
Equal Employment Opportunity
Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.
Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs.
Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.